Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) XXX-1000
  • Cell:
Professional Summary

I am a dedicated worker willing to learn and advance. I have never failed to achieve a goal I have set and have always advanced in what ever position I have been placed in.

I am looking to transition from the manual labor to a more supervisory position. I know I have valuable skills and the ability to interact with people that would prove an asset to an organization.


As a correctional officer, I received multiple commendations.

  • Camera, Access Control, and Alarm System Testing
  • Troubleshooting
  • Project support
  • Time management
  • Extensive Organizational Skills
  • Performance improvement
  • Team Training
  • Project Management
  • Project estimation and bidding
  • Repair services
  • Safety and compliance
  • Inventory oversight
  • Construction management

Computer Skills, Supervisory experience, Weapons Training, Hand to hand defense training, Interpersonal communication skills

Work History
Lead Technician, 04/2013 to Current
TranscorePlano, TX,
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Organized work to meet demanding production goals.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Maintained quality assurance and customer satisfaction objectives.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Executed diagnostics, troubleshooting and evaluations on Security Cameras, Access control equipment, and alarm systems.
  • Completed job reports and logs immediately following service calls.
  • Performed routine maintenance on Security Cameras, Access control equipment, and alarm systems for manufacturing operations.
  • Developed corrective action plans and prevention strategies to improve product reliability.
Chief of Security, 11/2002 to 06/2013
Geo Group Inc.Queens, NY,
  • Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
  • Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
  • Implemented security measures, which resulted in 65% decrease in incidents.
  • Drafted security operating procedures and training materials for human resources department.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Properly implemented regulations, terms and conditions for team of 35-40 Correctional Officers using TCLEOUS approved training techniques.
  • Over saw the housing, feeding, and care of up to 350 Federal US Marshal Detainees
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
  • Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
  • Processed both internal and external case sheets.
  • Kept team compliant with security protocols and appearance standards.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Licensed TCLEOUS instructor
  • Conductor both officer and inmate disciplinary hearings.
  • Worked with cooperate IT to facilitate Technologies upgrades to facility.
Field Supervisor, 06/2010 to 04/2013
Benjamin Franklin Plumbing Ocean CityLeander, TX,
  • Met with customers to resolve issues and build productive relationships.
  • Investigated issues and developed effective solutions.
  • Evaluated performance and progress, and made proactive adjustments.
  • Kept teams on task to complete milestones on time.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Sourced suppliers and purchased necessary materials for work.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Directed projects according to schedule and quality demands.
  • Delivered and setup housing water systems, trash trailers, and satelite TV systems to customer locations within specific timeframes.
  • Oversaw daily operations to ensure high levels of productivity.
  • Over saw 6-10 full time employees
Bachelor of Science: Information Technologies, Expected in
Odessa College - Odessa, TX
High School Diploma: , Expected in 05/1998
Odessa High School - Odessa, TX

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School Attended

  • Odessa College
  • Odessa High School

Job Titles Held:

  • Lead Technician
  • Chief of Security
  • Field Supervisor


  • Bachelor of Science
  • High School Diploma

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