lead technician resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

To maintain a work environment that is safe while establishing a strong foundation with a solid company with the most advanced training. I am a Qualified Technician with many years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Detail-oriented and conscientious about addressing aspects of development and production to create reliable products.

  • IBM-Lotus notes
  • Fork-Lift
  • Excel/Word
  • ETMS,C2C,Visitor Validation
  • Billing
  • Consulting
  • Contracts
  • Clients
  • Customer service
  • Delivery
  • Fork-Lift
  • Government
  • IBM
  • Inventory control
  • Inventory
  • Logistics
  • Lotus notes
  • Materials
  • Excel
  • Word
  • Multitasking
  • Network
  • Progress
  • Quality
  • Receiving
  • Selling
  • Scheduling
  • Supervisor
  • Translations
  • Transportation
  • Troubleshooting
  • Validation
  • Warehousing
  • Testing and repair
  • Blueprint reading
  • System maintenance
  • Equipment maintenance
  • Health and safety regulations
  • Deadline compliance
  • Customer interaction
  • Maintenance and repair
02/2016 to Current Lead Technician Vca Antech, Inc. | Otis Orchards, WA,
  • Enforced compliance with quality standards to maintain production requirements and sustain business operations.
  • Entered and distributed work orders to other technicians.
  • Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Drove team performance through effective training, coaching and motivation of line employees.
  • Managed quality control and maintained high level of customer satisfaction.
  • Completed training on Outside Plant Construction equipment maintenance, occupational safety and heavy equipment operations.
  • Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
  • Fostered relationships with internal and external customers.
07/2011 to 03/2014 Ocean Export Agent Dhl | Arundel, ME,
  • Coordinate shipments and maintain inventory control and review of the export documents to expedite the step through customs around the world.
  • Monitor accurate receiving of products in the oilfield industry to, ensure inventory is received correctly, inspect materials for any discrepancies, shortages and damages.
  • Responsible for handling/solving Overages/Shortages Discrepancies by being in constant communication with the customer (exporter), delivery instructions, overages and any other request necessary to store/pack/manifest material.
  • Act as a logistics agent for supporting customer accounts in the export process, as well as the company’s logistics network.
  • Be in constant communication with the distribution supervisor and manager to accomplish assigned projects/tasks according to the customer needs.
  • Generate/create monthly reports (dashboards) for inventory/packing progress.
  • Provide consulting to orient customers on cargo movement, logistics and product service.
  • Attend monthly meeting for customer service evaluation and discuss objectives/goals for the customer as well as the company.
  • Inspection and classification of raw material. Translations of packing lists and invoices. Provide customer service at all times.
03/2009 to 10/2010 Night Club Owner The Bamboo Lounge | City, STATE,
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
12/1996 to 07/2009 Customer Service Technician/Installation & Repair Technician/Cable Splicing Technician AT&T/SWBT | City, STATE,
  • Perform required preventative maintenance and assist in troubleshooting potential issues and give assistance to others when unit problems occur.
  • Communicate with engineers, maintenance technicians and other team members to assist in identifying maintenance issues and planning and scheduling maintenance activities.
  • Participate in training and respond to emergency situations as required.
  • Maintained hardware inventory accessibility to fulfill common requests for service.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Exceeded service goals while leveraging customer service, sales and employee management best practices.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Education and Training
Expected in 1990 Diploma | Sam Houston High School, Houston, TX GPA:
Quality Certification for Air and Ocean Dangerous goods Certification. Fork-lift Certification, Leadership Platform, Safety and Quality, Cable Splicing, Safety Rodeo, Pole Climbing, Installation and Repair, Bucket Truck, First Aid,& Emergency Response

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Resume Overview

School Attended

  • Sam Houston High School

Job Titles Held:

  • Lead Technician
  • Ocean Export Agent
  • Night Club Owner
  • Customer Service Technician/Installation & Repair Technician/Cable Splicing Technician


  • Diploma

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