Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chain. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Skills
Answering and Routing Calls
Medication Storage and Labeling
Recordkeeping and Documentation
Relationship Building
Inventory Management
Dispensing Medications
Prescription Refill Fulfillment
Prescription Filling and Labeling
Prioritization and Organization
Customer Service
Team Coordination
Medical Insurance Claims Processing
Analytical Thinking
Employee Training
Resolving Complaints
Staff Leadership
Time Management
HIPAA Compliance
Detail-Oriented
Work History
05/2016 to Current
Lead TechnicianPattern Energy – Encino, NM,
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Stocked, labeled and inventoried medication to keep accurate records.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Supervised 10+ pharmacy technicians and coordinated day-to-day assignments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Performed diversified functions with minimal oversight, including inventory counting
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained drug inventory levels by ordering necessary medications and supplies.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Communicated directly with doctors offices via telephone, fax, and email.
Reviewed and verified customer information and insurance provider information.
Wrote weekly schedule for pharmacy technicians
06/2015 to 05/2016
Guest ServicesIpic Entertainment – Fort Lee, NJ,
Trained junior team members in customer service strategies and property policies.
Set and managed policies for concierge services and guest relations.
Developed and implemented strategies to improve guest experiences and build loyalty.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Collected and authorized payments of guests.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Operated cash register to record all transactions accurately and efficiently.
01/2004 to 05/2016
Assistant ManagerBelle Tire – Wyoming, MI,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Expected in 05/2011 to to
Associates in Education: Elementary Education Missouri State University - Springfield, MO GPA:
Expected in 05/2009 to to
High School Diploma: Parkway South High School - Manchester, MO, GPA:
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