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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced pest control professional with 10+ years focused on preventing and eliminating pests for residential and commercial customers. Well-versed in applying chemicals and using fumigants safely. Excellent skills in interpersonal communication, customer service and sales.

Seasoned management professional specializing in day to day of store operations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Skills
  • Service vehicle maintenance
  • Bed bug treatments
  • Problem resolution
  • Chemical storage
  • Equipment and tools
  • Pest removal
  • Non-lethal trapping
  • Creative problem solving
  • Dependable and reliable
  • Equipment troubleshooting
  • Team-oriented
  • Chemical application experience
  • Communicative and articulate
  • Pest management solutions
  • Appointment scheduling
  • Property inspection
  • Team mentoring
  • Strong leadership skills
  • Detail-oriented
  • Order management
  • Relationship building and management
  • Maximizing profitability
  • Staff training and development
  • Bank deposit procedures
  • Financial operations management
  • Goal-oriented
  • Operations
  • Excellent customer service skills
  • Store displays
  • Customer-oriented
  • Order processing
  • Opening and closing procedures
  • Product and service sales
  • Customer relations
  • Systems and software programs
  • Merchandising expertise
  • Vendor management
  • Personnel development
  • Goals and performance
  • Training and development
  • Sale expertise
  • POS systems
  • Accurate money handling
  • Staff Management
  • Sales and Marketing
  • Schedule optimization
  • Coaching and mentoring
  • Operations management
  • Business planning
Work History
Owner/Operator, 07/2020 to Current
Lineage LogisticsCharleston, SC,
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
  • Drafted and completed service agreements with high level of accuracy.
  • Provided free home inspections to potential clients in effort to increase company exposure and business leads.
  • Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
  • Uncovered structural issues caused by termites and notified customer.
  • Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Drove to customer residences and places of business to inspect for pests.
  • Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
Lead Tech, 05/2014 to 06/2020
BiolifeSummerville, SC,
  • Managed team performance by training, mentoring, disciplining and motivating employees
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems
  • Provide technical training to co-workers and new staff on thermal remediation in glycol and electric systems
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues
  • Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources
  • Removed debris such as webs and nests from property to support comprehensive pest control strategies
  • Factored in current climate and property specifications when preparing and applying chemicals
  • Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint
  • Deployed physical baits, glue boards and traps to catch and eliminate interior pests
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions
  • Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control
  • Adhered to safety protocols by thoroughly inspecting treatment sites to ensure vacancy prior to performing service
  • Applied chemical solutions on building surfaces to eliminate pests
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity
  • Oversaw teams of up to 6 members during pest control substance applications
  • Uncovered structural issues caused by termites and notified customer
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates
  • Inspected commercial and residential buildings and structures for pest issues
  • Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs
  • Performed general pest control solutions such as bed bug and termite inspections and treatments
  • Earned strong positive feedback from customers demonstrated through positive social media reviews
  • Drove to customer residences and places of business to inspect for pests
  • Ensured all equipment was in working order to effectively facilitate application
  • Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation
  • Adhered to most stringent safety procedures when applying chemicals to ensure health of others
Heat Tech, 03/2009 to 06/2014
Terminix Global, IncLake Charles, LA,
  • Drove to customer residences and places of business to inspect for pests
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation
  • Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity
  • Ensured all equipment was in working order to effectively facilitate treatment
  • Organize d and directed company workshops and seminars to teach about most up-to-date information and methods regarding pest control in bedbugs
  • Inspected commercial and residential buildings and structures for pest issues
  • Performed general pest control for elimination of bed bugs using thermal remediation
Store Manager, 08/2005 to 03/2009
LupoliLawrence, MA,
  • Completed monthly profit and loss performance reports
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Rotated merchandise and displays to feature new products and promotions
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Created work schedules according to sales volume and number of employees
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Boosted sales by 22% by effectively cultivating customer rapport and delivering superior customer service
  • Supervised guests at front counter, answering questions regarding products
  • Coached 10-15 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Interviewed job candidates and made staffing decisions based upon store need and experience
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Rotated stock to ensure optimum appeal and minimize shrinkage
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Generated repeat business by delivering exceptional customer service and positive engagement
Zone Manager, 04/2003 to 08/2005
Applied Industrial Technologies, Inc.Mountain Gate, CA,
  • Trained [Number] new sales representatives on sales strategies and processes to reduce process gaps
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Rotated stock to ensure optimum appeal and minimize shrinkage
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Supervised guests at front counter, answering questions regarding products
  • Managed, hired and developed top talent to strengthen workflow and productivity
  • Managed, hired and developed top talent to strengthen workflow and productivity
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Rotated merchandise and displays to feature new products and promotions
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Planned budgets and authorized payments and merchandise returns
Store Manager, 04/2003 to 08/2005
LupoliSalem, NH,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Analyzed and interpreted store trends to facilitate planning.
  • Approved regular payroll submissions for employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Completed point of sale opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed new store location from ground up by hiring and training efficient team.
Department Manager, 09/2000 to 04/2003
Bed Bath & BeyondBrick, NJ,
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Devised processes to boost long-term business success and increase profit levels.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Communicated with managers of other departments to maintain transparency.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Education
High School Diploma: , Expected in 06/1996
Cass Tech - Detroit, MI,
GPA:
  • Coursework in general studies
  • Coursework in Electrical Engineering from the Vocational School At Cass Tech
Certifications

Certified in General Pest plus wood destroying insects.

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Resume Overview

School Attended
  • Cass Tech
Job Titles Held:
  • Owner/Operator
  • Lead Tech
  • Heat Tech
  • Store Manager
  • Zone Manager
  • Store Manager
  • Department Manager
Degrees
  • High School Diploma