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lead sytlist manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Accomplished Master Hairstylist recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in current new hair techniques and trends, master colorist, innovative and creative

Skills
  • Systems and automation applications
  • Brand management
  • Lead generation
  • Capital improvement planning
  • Issue and conflict resolution
  • Supervision
  • Multitasking
  • Communication
  • Relationship building
Experience
08/2002 to Current
Lead Sytlist- Manager Birds Barbershop Austin, TEXAS,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Developed and monitored weekly staff schedules.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Performed various troubleshooting tasks to address assembly issues.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Made special cuts such as grooves, bevels and miters to complete designs.
  • Interviewed, hired and trained new quality customer service representatives.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Documented color formula, service notes and product information into client records.
  • Performed various coloring techniques, creating trendy, dimensional colors and balayage looks.
  • Communicated with clients to interpret desired color and look, demonstrating effective mixing and measuring techniques for accurate application.
  • Discussed hair health with clients and explained ways to avoid damage, split ends and color fade.
01/2008 to 11/2011
Master Hairstlist Greatclips City, STATE,
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Double-checked inventories and stocking for treatment and sale areas.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Kept notes listing preferences and services provided to clients for quick reference.
05/1993 to 07/2003
Hairstylist Haircuttery City, STATE,
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Scheduled appointments for customers
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Education and Training
Expected in 06/1990
High School Diploma:
William Penn High School - New Castle , DE
GPA:
Expected in
: Registe
Delaware Technical And Community College - Newark, DE
GPA:
Expected in
: Nursing
Delaware Technical And Community College - Newark, DE
GPA:
Expected in 06/1993
Cosmology License :
Schilling-Douglas School Of Hair Design - Newark, DE
GPA:

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Resume Overview

School Attended

  • William Penn High School
  • Delaware Technical And Community College
  • Delaware Technical And Community College
  • Schilling-Douglas School Of Hair Design

Job Titles Held:

  • Lead Sytlist- Manager
  • Master Hairstlist
  • Hairstylist

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Cosmology License

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