Lead Supervisor Program resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Mentoring and coaching
  • Issue and conflict resolution
  • Public speaking
  • Lead generation
  • Customer service
  • Inventory management
  • Administrative support
  • Planning and coordination
  • Organization
  • First Aid/CPR
  • Communications
05/2018 to Current Lead Supervisor Program Hyatt | Oakland, CA,
  • Monitored daily operations for quality and adherence to work order specifications.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Communicated daily schedule and delegated work to employees.
  • Supervised, trained and guided team by coaching on daily activities.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Documented timecard data, maintenance logs and production logs.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Automated office operations, managed client correspondence and tracked records.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Reviewed customer complaints to determine appropriate methods for resolution.
04/2018 to 07/2020 Bartender/Server Uncle Julio's | Ballston, VA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Processed customers' payments and provided receipts.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
11/2019 to 03/2020 Business Development Representative/Customer Service Representative Tecobi | City, STATE,
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Met with local business and community organizations to develop leads and generate business.
  • Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Prompted customers to switch from competitor products by identifying and filling gaps.
  • Effectively built relationships with both established and potential customers.
  • Collaborated with corporate partners and buyers to successfully increase market segments.
  • Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
  • THIS IS A SUMMARY Seasoned [Job Title] highly effective at taking on challenging objectives and exceeding expectations. Team-oriented professional successful in fast-paced, high-demand environments. Eager to work alongside customers to achieve solutions meeting diverse needs and driving company growth.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
08/2006 to 04/2017 Manager Starbucks | City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Automated office operations, managed client correspondence and tracked records.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Education and Training
Expected in 06/2004 High School Diploma | Silverado High School, Las Vegas, NV GPA:

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Resume Overview

School Attended

  • Silverado High School

Job Titles Held:

  • Lead Supervisor Program
  • Bartender/Server
  • Business Development Representative/Customer Service Representative
  • Manager


  • High School Diploma

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