Lead Supervisor Program resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.
Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Mentoring and coaching
Issue and conflict resolution
Public speaking
Lead generation
Customer service
Inventory management
Administrative support
Planning and coordination
Organization
First Aid/CPR
Communications
Experience
05/2018 to CurrentLead Supervisor ProgramHyatt | Oakland, CA,
Monitored daily operations for quality and adherence to work order specifications.
Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
Communicated daily schedule and delegated work to employees.
Supervised, trained and guided team by coaching on daily activities.
Enforced rules and procedures for accuracy, efficiency and safety.
Documented timecard data, maintenance logs and production logs.
Mitigated risk by ensuring regulatory compliance for required licensing.
Automated office operations, managed client correspondence and tracked records.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Reviewed customer complaints to determine appropriate methods for resolution.
04/2018 to 07/2020Bartender/ServerUncle Julio's | Ballston, VA,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Calculated charges, issued table checks and collected payments from customers.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Processed customers' payments and provided receipts.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
11/2019 to 03/2020Business Development Representative/Customer Service RepresentativeTecobi | City, STATE,
Strategized approaches to meet objectives and capitalize on emerging opportunities.
Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
Stayed current on company products and services to provide top-notch expertise to customers.
Met with local business and community organizations to develop leads and generate business.
Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Set up potential client contacts, cultivated relationships and followed through on service needs.
Prompted customers to switch from competitor products by identifying and filling gaps.
Effectively built relationships with both established and potential customers.
Collaborated with corporate partners and buyers to successfully increase market segments.
Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
THIS IS A SUMMARY Seasoned [Job Title] highly effective at taking on challenging objectives and exceeding expectations. Team-oriented professional successful in fast-paced, high-demand environments. Eager to work alongside customers to achieve solutions meeting diverse needs and driving company growth.
Trained with successful business development personnel to optimize marketing performance and learn industry.
08/2006 to 04/2017Manager Starbucks | City, STATE,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Established ambitious goals for employees to promote achievement and surpass business targets.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Cross-trained in every store role to maximize operational knowledge.
Automated office operations, managed client correspondence and tracked records.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Education and Training
Expected in 06/2004High School Diploma | Silverado High School, Las Vegas, NVGPA:
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Resume Overview
School Attended
Silverado High School
Job Titles Held:
Lead Supervisor Program
Bartender/Server
Business Development Representative/Customer Service Representative