LiveCareer-Resume

lead supervisor resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Talented Lead Supervisor with experience managing data and controlling record keeping. Expert at optimizing processes to improve data retrieval, enhance storage procedures, reduce physical storage needs and maintain information security. Skilled at researching and resolving discrepancies.

Skills
  • Operational Procedures
  • Report Development
  • Scheduling
  • Administrative Duties
  • Record Keeping and Documentation
  • Professional Correspondence
Work History
Lead Supervisor, 03/2021 to Current
Tapestry, Inc.Livermore, CA,
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Deployed corrective actions quickly to maintain strong quality standards and protect Inter-Con Security's Client.
  • Applied strong leadership talents and problem-solving skills to maintain site coverage and to uphold high quality performance standards.
  • Revitalized operational structures and procedures to successfully improve Security Officer performance and documentation.
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Managed team of 3 Supervisors and over 70 Security Officers to maintain top-quality Security services.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Liaised with corporate headquarters on compliance with manpower, replacements and operational requirements.
  • Oversaw quality control implementations and reporting, working closely with contract representative.
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Kept team compliant with security protocols and appearance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Scheduled office meetings and client appointments for staff teams.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Generated reports and typed letters in Word and Excel.
  • Assisted in developing and updating spreadsheets and databases to track, analyze and report on performance and reference data.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Security Captain and Field Supervisor, 04/2020 to 02/2021
Rooms To GoSeffner, FL,
  • Monitored and evaluated unit performance on key security issues, recommending corrective action where appropriate.
  • Conducted 12-15 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Monitored Metro properties and investigated areas of suspicion.
  • Assisted Account Manager in investigations into incidents regarding accidents, hazards, and theft.
  • Developed and improved training methods with focus on public safety and officer awareness.
  • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
  • Trained on-boarding Security Officers, and retrained posted Officers to meet all policies and procedures.
  • Traveled to different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Implemented checks on surveillance cameras to investigate security threats and vulnerabilities at 10 different Metro properties.
  • Improved security awareness by conducting regular post inspections and provided on spot training to posted Security Officers.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies with Account Manager.
  • Kept team compliant with security protocols and appearance standards.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Oversaw team of up to 16 security officers and managed administrative duties, including scheduling and performance evaluations.
  • Determined logistics, rolled out and supervised all security protocols determined by Account Manager and Allied Universal.
  • Led effective allocation of resources including training support and team building.
  • Completed Property Analysis to test gaps in surveillance coverage, blind spots present in security systems and active security threats present.
  • Archived and maintained data management and storage systems to protect data from compromise.
  • Oversaw quality control implementations and reporting, working closely with contract representative.
  • Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
Security Professional, 04/2016 to 03/2020
Allied Universal Security ServicesCity, STATE,
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments
  • Monitored property and investigated any areas of suspicion
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations
  • Responded quickly to emergency situations to assess and deflect issues
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
Education
High School Diploma: , Expected in 2005 to Severna Park High School - Severna Park, MD
GPA:
Certifications
  • First Aid/CPR Certified
,

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Resume Overview

School Attended

  • Severna Park High School

Job Titles Held:

  • Lead Supervisor
  • Security Captain and Field Supervisor
  • Security Professional

Degrees

  • High School Diploma

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