Lead Supervisor resume example

Work effectively under pressure with frequent interruptions, handle difficult, confidential, and sensitive assignments; organize, coordinate, and prioritize a variety of assignments with various deadlines.

Develop, coordinate and maintain customer experiences and sales goals; encourage team members to develop skills to improve overall customer experiences.

Manage administrative staff attendance reports: (audits and adjustments associated with Paid time off, medical leave, leave of absence, tardiness, etc.).

Participate in meetings, workshops, and seminars to gather information required to perform job functions; Prepare and present presentations at off sites to give more knowledge about bank products we offer; gain potential new customer relations.

Interview, gather, record and judge customer interviews when customers ask questions regarding accounts, determine which bank products suits their needs.

Obtain information regarding income, other financial resources for new accounts, any additional information is obtained by phone, in person one on one interviews, and correspondence.

Review and accept certification on bank regulations, policies, and laws;Explain and follow regulation and policies to customers when conducting their financial needs.

Records management: report preparation and filing, maintain appropriate personal and payroll records, provide and keep confidential all employee information and recommendations to HR, conduct and file records of employee observations.

Employee training and development; assist in employment process( call back scheduling interviews, notification, payroll, reporting and salary benefit research, postings).

Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Manage daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Order office supplies and cash as needed on a day-to-day basis, use fax machines, photocopier and printer.

Processed quarterly Vault and ATM audits with a zero error rate.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.