lead supervisor resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Skills
Employee Coaching and Motivation
Program Support
Scheduling and Coordinating
Team Building
Work Planning and Prioritization
Documentation and Reporting
Budget Management
Problem Resolution
Time Management
Decision Making
Human Resources Management
Customer Relationship Management
Complex Problem Solving
Implementing Client Care Plans
Client Assistance Referrals
Emotional Support Abilities
Youth Programming
Reinforcing Learning Concepts
Adapting to Classroom Needs
Lesson Planning
Scheduling and Coordination
Computer and Microsoft Office Skills
Experience
01/2022 to CurrentLead SupervisorCash-Wa | Bismarck, ND,
Supervised, trained and guided team by coaching on daily activities.
Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
Documented timecard data, maintenance logs and production logs.
Complied with company policies, objectives and communication goals.
Support students in making positive behavior choices and take disciplinary measures when appropriate.
Provide planning and logistical support for Child Abuse Prevention Month.
Assist in the coordination and implementation of training including location logistics, event support, and attendance tracking.
Communicated daily schedule and delegated work to employees.
Established and enforced clear goals to keep employees working collaboratively.
Attend outreach fairs and community events promoting child abuse prevention awareness materials, parenting materials, and community resources.
Assist in planning, developing and implementing prevention awareness activities, including data tracking and preparation of program reports.
Coordinated efficient line changeovers to meet standards and maximize uptime.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Coordinated employee schedules according to shift changes and availability.
09/2021 to 01/2022Social Wo Intern/Social Wor Intern/Case Manager AideBlack Box Network Services | Long Beach, CA,
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Connected individuals with relevant community resources and coordinated referrals.
Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Prepared patients for self-management and decision-making responsibilities.
Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Collaborated with social workers to support patients.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Answered questions and responded to inquiries to deliver high level of service to patients.
Made referrals to utilize community resources for resident's needs.
Maintained accurate records and documented client data in company databases.
Helped individuals address disabilities and put together career plans.
Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
08/2019 to 12/2021Administrative CoordinatorCity Of Hampton, Va | Hampton, VA,
Gathered, entered and updated data to maintain departmental records and databases.
Worked with finance department to file receipts and reimbursements.
Generated status reports for senior management activities critical to meeting project and departmental goals.
Drafted proposals for executives to secure new business opportunities.
Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
Developed successful filing system to increase ability to retain and recover documents, reports and records.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Prepared agendas and took notes at meetings to archive proceedings.
Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
Composed and edited complex and sensitive correspondence, reports and documents.
Answered phone calls, provided information and connected callers to appropriate personnel.
Maintained office supplies by checking inventory and ordering items.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Resolved customer complaints or answered customers' questions.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Recruited, interviewed and selected employees to fill vacant roles.
Guided employees in handling difficult or complex problems.
Developed work schedules according to budgets and workloads, covering priority tasks.
Interpreted and explained work procedures and policies to brief staff.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
08/2020 to 09/2021Youth Program LeaderUlta Salon, Cosmetics & Fragrance, Inc. | Watertown, MA,
Provided close supervision and monitored daily activities of children in facility.
Used active listening to collaborate and communicate with children, fellow personnel and parents.
Handled program management responsibilities such as payroll and accounts management with high degree of accuracy and integrity.
Kept program on-track with well-coordinated activity schedules and parent communications.
Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Provided hands-on and proactive leadership to community services staff.
09/2019 to 12/2019Beauty AdvisorUniversity Of California | Davis Health System, CA,
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Assisted customers in feeling relaxed and comfortable with the process.
Evaluated customer skin to determine unique conditions and skin type.
Showed customers how to apply makeup and other products to achieve desired looks.
Recommended complementary products based on guest interests or items selected for purchase.
Recommended merchandise based on expert product knowledge and client preferences.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Recommended merchandise to customers based on needs and preferences.
Finalized purchases and processed payments.
Computed purchases and received and processed cash or credit payment.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Maintained records related to sales for store management.
02/2018 to 07/2018Collections RepresentativeUlta Salon, Cosmetics & Fragrance, Inc. | West Pittsburg, PA,
Used effective questioning techniques to clarify why debtors were delinquent.
Managed approximately 80 inbound and outbound calls daily.
Reasoned with customers and attempted to negotiate full balance payments.
Advised debtors on payment options and set up payment plans.
Entered customers' financial status information into system.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Developed collection methods to achieve or exceed company financial goals.
Met demands of busy collections group by performing high volume of daily calls.
10/2015 to 06/2017Beauty AdvisorDixon Valve | Landisville, PA,
Greeted customers to determine wants or needs.
Recommended merchandise based on expert product knowledge and client preferences.
Evaluated customer skin to determine unique conditions and skin type.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Showed customers how to apply makeup and other products to achieve desired looks.
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Resume Overview
School Attended
Montebello High School
Rio Hondo College
Job Titles Held:
Lead Supervisor
Social Wo Intern/Social Wor Intern/Case Manager Aide