Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Objective
I want to continue to learn new things, face new challenges, and advance my career. I would love the opportunity to further my career outside the retail industry. I am eager to dive deeper into the marketing world.
Retail has taught me how to deal with the unexpected, multitask in a fast paced environment, learn what the business and customers needs/ wants are, time management, leadership skills, and I have learned how to manage businesses of different sizes with different product and clientele.
I have a strong work ethic and am open minded when it comes to challenges and new opportunities.
I am a motivated supervisor focused on streamlining service procedures and maximizing team efficiency. I am consistent in satisfying customers, building loyalty and driving retention processes. I demonstrate effective judgment in balancing customer, employee and company objectives.
I am also a dedicated, loyal and customer-oriented Supervisor. I possess strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Skills
Time Management
Customer Service
Visual/Creativity
Easily Adaptable
Clienteleing
Mentoring
Sales
Goal-oriented
Experience in leadership
Reliable and trustworthy
Experience
09/2020 to CurrentLead SupervisorTransdevna | Jackson, MS,
I am responsible for meeting the store’s sales and productivity goals that are set for our store and myself, as well as delivering service that meets or exceeds expectations to provide the Coach Experience.
I am responsible for building my own clientele book and managing my clients.
I communicate the daily schedule and delegate work to employees.
I collect key performance indicator metrics, analyze results and offer process improvement recommendations based on data.
I have retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
I provide every customer with comprehensive assistance upon entering our store through merchandise selection and completion of purchases.
I have helped train new sales employees on effective sales, service and operational strategies to maximize team performance.
02/2020 to 09/2020Merchandising CoordinatorSysco | Huntington Beach, CA,
I was the coordinator of area one, which included women’s clothing, women’s active wear and accessories, women’s swim, junior’s clothing, women’s handbags and accessories, women’s beauty, luggage, and travel accessories.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Restructured merchandising strategy to promote high value and products.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Placed prices and descriptive signage to enhance displays and promote items.
Demonstrated leadership by making improvements to work processes and helping to train others.
05/2019 to 02/2020Visual Lead SupervisorReyes Holdings | Eau Claire, WI,
Conducted weekly money mapping, visual lead for the monthly floorsets and weekly visual checklist, and in charge of style file.
Supervised, trained and guided team by coaching on daily activities to help drive business during peak season and outside of peak season.
Communicated daily schedule and delegated work to employees. Our team usually consisted of 25 employees.
Money mapping is where I collected weekly, monthly, and yearly, key performance indicator metrics, analyzed results and offered process improvement recommendations for floor moves based on the data.
Established and enforced clear goals to keep employees working collaboratively to meet the store's weekly and monthly goals.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed visual displays for a luxury outlet company to drive exposure and increase revenue.
12/2015 to 05/2019Sales AssociateKate Spade- Miromar Outlets | City, STATE,
Assisted at offsite with shipment and visual design assistant to our Visual Lead Supervisor.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers by finding needed Kate Spade items and checking inventory for items at other locations.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
Expected in 05/2019 | Business MarketingFlorida Gulf Coast University, Fort Myers, FL, GPA:
Dean's List Honoree Fall 2015, Spring 2016, Fall 2016, Spring 2017
3.61 GPA
Cum laude graduate
Major in Marketing
Honor Society Member
Expected in 05/2015High School Diploma | Clearwater Central Catholic High School, Clearwater, FL, GPA:
GPA: 3.72
Member of National Honor Society, National History Honor Society, National Quill and Scroll Honor Society
High School Activities: Yearbook (Junior and Senior Year), Cheerleading (Sophomore year thru Senior year
Volunteering
Pancreatic Cancer Action Network Volunteer | Summer 2018- present
November Awareness Chair Committee member-2018
Event Day Volunteer Chairperson for PurpleStride Tampa Bay-February 2019
Event Day Volunteer for PurpleStride Columbus- September 2019
Rookery Bay Preserve Volunteer, Naples, FL | Spring of 2017
Helped with marketing and communication, event volunteer for the BatFish Bash, and volunteered on Earth Day at Southwest Florida Conservancy.
Suncoast Hospice Volunteer, Palm Harbor, FL | April 2014- May 2015
Restocked refrigerators, delivered food for patients, assisted in basic cleaning, and assisted at the front desk.
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