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Lead Supervisor Resume Example

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LEAD SUPERVISOR
Objective
  • I want to continue to learn new things, face new challenges, and advance my career. I would love the opportunity to further my career outside the retail industry. I am eager to dive deeper into the marketing world.
  • Retail has taught me how to deal with the unexpected, multitask in a fast paced environment, learn what the business and customers needs/ wants are, time management, leadership skills, and I have learned how to manage businesses of different sizes with different product and clientele.
  • I have a strong work ethic and am open minded when it comes to challenges and new opportunities.
  • I am a motivated supervisor focused on streamlining service procedures and maximizing team efficiency. I am consistent in satisfying customers, building loyalty and driving retention processes. I demonstrate effective judgment in balancing customer, employee and company objectives.
  • I am also a dedicated, loyal and customer-oriented Supervisor. I possess strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Skills
  • Time Management
  • Customer Service
  • Visual/Creativity
  • Easily Adaptable
  • Clienteleing
  • Mentoring
  • Sales
  • Goal-oriented
  • Experience in leadership
  • Reliable and trustworthy
Experience
Lead Supervisor|Coach- Polaris Mall - Columbus, OH|09/2020 - Current
  • I am responsible for meeting the store's sales and productivity goals that are set for our store and myself, as well as delivering service that meets or exceeds expectations to provide the Coach Experience.
  • I am responsible for building my own clientele book and managing my clients.
  • I communicate the daily schedule and delegate work to employees.
  • I collect key performance indicator metrics, analyze results and offer process improvement recommendations based on data.
  • I have retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • I provide every customer with comprehensive assistance upon entering our store through merchandise selection and completion of purchases.
  • I have helped train new sales employees on effective sales, service and operational strategies to maximize team performance.
Merchandising Coordinator|Marshalls- Easton Market - Columbus, OH|02/2020 - 09/2020
  • I was the coordinator of area one, which included women's clothing, women's active wear and accessories, women's swim, junior's clothing, women's handbags and accessories, women's beauty, luggage, and travel accessories.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Restructured merchandising strategy to promote high value and products.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Visual Lead Supervisor|Kate Spade- Tanger Outlet - Sunbury, OH|06/2019 - 02/2020
  • Conducted weekly money mapping, visual lead for the monthly floorsets and weekly visual checklist, and in charge of style file.
  • Supervised, trained and guided team by coaching on daily activities to help drive business during peak season and outside of peak season.
  • Communicated daily schedule and delegated work to employees. Our team usually consisted of 25 employees.
  • Money mapping is where I collected weekly, monthly, and yearly, key performance indicator metrics, analyzed results and offered process improvement recommendations for floor moves based on the data.
  • Established and enforced clear goals to keep employees working collaboratively to meet the store's weekly and monthly goals.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed visual displays for a luxury outlet company to drive exposure and increase revenue.
Sales Associate|Kate Spade- Miromar Outlets - Fort Myers, FL|12/2015 - 05/2019
  • Assisted at offsite with shipment and visual design assistant to our Visual Lead Supervisor.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed Kate Spade items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
Florida Gulf Coast University|Fort Myers, FL|05/2019Business Marketing
  • Dean's List Honoree Fall 2015, Spring 2016, Fall 2016, Spring 2017
  • 3.61 GPA
  • Cum laude graduate
  • Major in Marketing
  • Honor Society Member
Clearwater Central Catholic High School|Clearwater, FL|05/2015High School Diploma
  • GPA: 3.72
  • Member of National Honor Society, National History Honor Society, National Quill and Scroll Honor Society
  • High School Activities: Yearbook (Junior and Senior Year), Cheerleading (Sophomore year thru Senior year
Volunteering

Pancreatic Cancer Action Network Volunteer | Summer 2018- present

  • November Awareness Chair Committee member-2018
  • Event Day Volunteer Chairperson for PurpleStride Tampa Bay-February 2019
  • Event Day Volunteer for PurpleStride Columbus- September 2019

Rookery Bay Preserve Volunteer, Naples, FL | Spring of 2017

  • Helped with marketing and communication, event volunteer for the BatFish Bash, and volunteered on Earth Day at Southwest Florida Conservancy.

Suncoast Hospice Volunteer, Palm Harbor, FL | April 2014- May 2015

  • Restocked refrigerators, delivered food for patients, assisted in basic cleaning, and assisted at the front desk.
Closing Statement

It would be an amazing opportunity to be apart of a team where I could develop and grow my Marketing skills. Thank you for taking the time to read this and I look forward to hearing back from you soon.

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Resume Overview

Companies Worked For:

  • Coach- Polaris Mall
  • Marshalls- Easton Market
  • Kate Spade- Tanger Outlet
  • Kate Spade- Miromar Outlets

School Attended

  • Florida Gulf Coast University
  • Clearwater Central Catholic High School

Job Titles Held:

  • Lead Supervisor
  • Merchandising Coordinator
  • Visual Lead Supervisor
  • Sales Associate

Degrees

  • Business Marketing
    High School Diploma

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