Lead Supervisor resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Accomplished and results-driven sales professional offers 13 years of sales experience and 6 years of leadership and account management experience as an integral part of fast-paced sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.
  • Friendly and cheerful
  • middle east territory specialist
  • Team building expert
  • Exceptional time management
  • Managing multiple priorities
  • Critical thinking
  • Trained in business development
  • Approachable
  • Brand awareness development
  • Arabic speaking
  • Sales management
  • Implementing new business systems​

the arab open Univercity (the Open University of London ) Amman, Expected in 2013 Bachelor of Arts : Business Administration - GPA : Business Administration
 enthusiastic people person, advanced problem-solving, great organizational skills , Excellent quantitative and analytical skills , Strong business and technical management skills, Strong business analysis and requirements definition skills, A strong team player with solid communication skills.
Cole Haan - lead supervisor
Coral Gables, FL, 08/2012 - 05/2015
1- Designed and created marketing collateral for sales meetings, trade shows and company executives.
2- Collaborated with colleagues to exchange selling strategies and marketing information.
3- Acted as customer liaison between sales management and personal accounts.
4-  Assigned to serve on the leadership committee designated to identify and outline specific plans to cut costs, improve services, enhance sales, and todifferentiate our product from those of competitors, summarized in a list of recommendations given to, and accepted by the Board of Directors.
5- Developing a new department specifically for international,commercial-trading corporations; designed all the protocols and prototypes for overseas contracts and agreements used by the department, formulated the department’s marketing plans, etc.
6-Wrote, proofed and edited sales proposals and correspondence.
7-Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
8-Trained sales teams on educational products at seminars and special events.
9-Negotiated details of contracts and payments and prepared sales contracts and order forms.

Abbott Laboratories - sales rep.
Cleveland, OH, 2010 - 08/2012
1- Evaluated competitors and performed market research.
2- Informed management of special sales and service issues.
3-Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
4- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
5-Implemented and evolved high-impact strategies to target new business opportunities and new markets.
6-Maintained productive relationships with existing customers through exceptional follow-up after sales.

Dover Corporation - customer service call center
Princeton, NJ, 05/2008 - 2010
1-Responding to inbound calls and emails by airline customers, reach sales target, solve and follow up on customers complains, etc.
2-Made reasonable procedure exceptions to accommodate unusual customer requests.
3-Provided accurate and appropriate information in response to customer inquiries.
4-Addressed customer service inquiries in a timely and accurate fashion.
5-Maintained up-to-date records at all times.
6-Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
7-Assisted with the development of the call center's operations, quality and training processes.
8-Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Almergab Internationalr - regional sales manager
City, STATE, 2004 - 03/2008
1- Developed productive relationships with key account holders.
2- Traveled to national and international business locations.
3- Established clear lines of communication between business and clients.
4- Submitted monthly reports to senior management.
5- Designed employee motivation strategies and contests.
6- Coordinated distribution processes. 
7-Assessed effectiveness of sales representatives.
8-Monitored customer preferences to determine focus of sales efforts.
9-Created and directed sales team training and development programs.
10-Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
11-Trained in negotiations and time management.


Lefta Travel And Tourism - sales , ticketing and reservatioan agent
City, STATE, 2003 - 11/2003
1- Answered customers' questions regarding products, prices and availability.
2- Responded to all customer inquiries in a timely manner.
3- Maintained friendly and professional customer interactions.

traveling , walking , and playing chess

 1-Promoted from sales assistant to regional sales manager after 8 months of employment.
2- Handled the highest volume account in assigned territory.
​3- Spearheaded a remarkable “worst-to-first” transformation.
4- Doubled market share with innovative product strategies.

Bilingual Arabic ( native language)
Fluent reading/writing English

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Resume Overview

School Attended

  • the arab open Univercity (the Open University of London )

Job Titles Held:

  • lead supervisor
  • sales rep.
  • customer service call center
  • regional sales manager
  • sales , ticketing and reservatioan agent


  • Bachelor of Arts

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