Accomplished and results-driven sales professional offers 13 years of sales experience and 6 years of leadership and account management experience as an integral part of fast-paced sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.
Friendly and cheerful
middle east territory specialist
Team building expert
Exceptional time management
Managing multiple priorities
Trained in business development
Brand awareness development
Implementing new business systems
enthusiastic people person, advanced problem-solving, great organizational skills , Excellent quantitative and analytical skills , Strong business and technical management skills, Strong business analysis and requirements definition skills, A strong team player with solid communication skills.
09/2012 to 06/2015
lead supervisorRoyal Jordanian Airline － Amman, jordan
1- Designed and created marketing
collateral for sales meetings, trade shows and company executives.
2- Collaborated with colleagues to exchange selling
strategies and marketing information.
3- Acted as customer liaison between sales management and
4- Assigned to serve on the leadership committee
designated to identify and outline specific plans to cut costs, improve
services, enhance sales, and todifferentiate our product from those of
competitors, summarized in a list of recommendations given to, and accepted by
the Board of Directors.
5- Developing a new department specifically for
international,commercial-trading corporations; designed all the protocols and
prototypes for overseas contracts and agreements used by the department,
formulated the department's marketing plans, etc.
6-Wrote, proofed and edited sales proposals and correspondence.
7-Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
8-Trained sales teams on educational products at seminars and special events.
9-Negotiated details of contracts and payments and prepared sales contracts and order forms.
01/2010 to 09/2012
sales rep.Royal Jordanian Airline － amman, jordan
1- Evaluated competitors and performed market research.
2- Informed management of special
sales and service issues.
3-Analyzed ratings and programming features of
competitors to evaluate the
of marketing strategies.
4- Identified, developed and evaluated marketing strategies based on
of company objectives and market trends.
5-Implemented and evolved high-impact strategies
to target new business
and new markets.
6-Maintained productive relationships with existing customers through exceptional follow-up after sales.
06/2008 to 01/2010
customer service call center Royal Jordanian airline － amman, jordan
inbound calls and emails by airline
customers, reach sales target, solve
and follow up on customers complains, etc.
2-Made reasonable procedure exceptions to accommodate unusual customer requests.
3-Provided accurate and appropriate information in response to customer inquiries.
4-Addressed customer service inquiries in a timely and accurate fashion.
5-Maintained up-to-date records at all times.
6-Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
7-Assisted with the development of the call center's operations, quality and training processes.
8-Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
01/2004 to 04/2008
regional sales managerAlmergab internationalr － Amman, Jordan
1- Developed productive relationships with key account holders.
2- Traveled to national and international business locations.
3- Established clear lines of communication between business and clients.
4- Submitted monthly reports to senior management.
5- Designed employee motivation strategies and contests.
6- Coordinated distribution processes.
7-Assessed effectiveness of sales representatives.
8-Monitored customer preferences to determine focus of sales efforts.
9-Created and directed sales team training and development programs.
10-Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
11-Trained in negotiations and time management.
01/2003 to 12/2003
sales , ticketing and reservatioan agentlefta travel and tourism － amman, Jordan
1- Answered customers' questions regarding products, prices and availability.
2- Responded to all customer inquiries in a timely manner.
3- Maintained friendly and professional customer interactions.
Bachelor of Arts: Business Administrationthe arab open Univercity (the Open University of London ) － AmmanJordanBusiness Administration
traveling , walking , and playing chess
1-Promoted from sales assistant to regional sales managerafter 8 months of employment.
2- Handled the highest volume account in assigned territory.
3- Spearheaded a remarkable “worst-to-first” transformation.
4- Doubled market share with innovative product strategies.