Lead Supervisor resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Versatile Supervisor with advanced personnel and inventory management experience. Maintains professional environments and takes lead in development of subordinates to create success. Polished in delivering comprehensive reports to facilitate site-wide improvements and continuity.
Skills
Teamwork and Collaboration
Documentation and Reporting
Customer Service
Customer Relationship Management
Experience
03/2017 to 12/2021Lead SupervisorTapestry, Inc. | Fremont, IN,
Supervised, trained and guided team by coaching on daily activities.
Communicated daily schedule and delegated work to employees.
Enforced rules and procedures for accuracy, efficiency and safety.
Documented timecard data, maintenance logs and production logs.
Resolved customer complaints and adjusted policies to meet changing needs.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Responded to customer questions regarding products, prices, and availability.
Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
Instilled mastery of products and services as well as company culture to employees, implementing learning and team building exercises into staff meetings.
Filled role of technical lead in performance of services outside regular scope of operations.
08/2016 to 03/2017Dual Rate Table Games SupervisorGrand Casino | Onamia, MN,
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Maintained documentation and submitted reports per company standards and compliance regulations.
Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
Kept all games in compliance with casino and gaming standards.
Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Observed tables closely to spot errors and irregularities.
Developed positive business relationships with personnel and guests and built environment of mutual respect.
Maintained expert knowledge of casino table games and dealing procedures through study, experience and occasional fill-in duty as dealer.
Verified integrity of table games by monitoring chip purchases and patron play and preventing cheating and loss to casino.
Supervised 6 gaming tables, verified proper bank levels and monitored table limits, correct dealing procedures and staff interaction with guests.
Assisted inexperienced guests in learning game rules and procedures to enable enjoyable playing experiences.
Intervened in client and staff disputes and settled disagreements according to casino standards, resulting in satisfied, loyal clients and engaged staff members.
Circulated among tables and verified compliance with house, state and federal rules.
Managed supply levels and procured additional supplies to meet casino and dealer needs.
Observed gamblers to identify marking, switching and counting cards.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
10/2012 to 04/2016Manager on DutyHyatt | Bonita Springs, FL,
Created positive work environment for employees and delivered exceptional customer service.
Handled employee problems in absence of general manager.
Collaborated with upper management to improve productivity of operations.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Took care of customer problem escalated by other staff members.
Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Education and Training
Expected in 06/1994High School Diploma | Clatskanie High School, Clatskanie, ORGPA:
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