Lead Supervisor resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Versatile Supervisor with advanced personnel and inventory management experience. Maintains professional environments and takes lead in development of subordinates to create success. Polished in delivering comprehensive reports to facilitate site-wide improvements and continuity.

  • Teamwork and Collaboration
  • Documentation and Reporting
  • Customer Service
  • Customer Relationship Management
03/2017 to 12/2021 Lead Supervisor Tapestry, Inc. | Fremont, IN,
  • Supervised, trained and guided team by coaching on daily activities.
  • Communicated daily schedule and delegated work to employees.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Documented timecard data, maintenance logs and production logs.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to customer questions regarding products, prices, and availability.
  • Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
  • Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
  • Instilled mastery of products and services as well as company culture to employees, implementing learning and team building exercises into staff meetings.
  • Filled role of technical lead in performance of services outside regular scope of operations.
08/2016 to 03/2017 Dual Rate Table Games Supervisor Grand Casino | Onamia, MN,
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Maintained documentation and submitted reports per company standards and compliance regulations.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Kept all games in compliance with casino and gaming standards.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Observed tables closely to spot errors and irregularities.
  • Developed positive business relationships with personnel and guests and built environment of mutual respect.
  • Maintained expert knowledge of casino table games and dealing procedures through study, experience and occasional fill-in duty as dealer.
  • Verified integrity of table games by monitoring chip purchases and patron play and preventing cheating and loss to casino.
  • Supervised 6 gaming tables, verified proper bank levels and monitored table limits, correct dealing procedures and staff interaction with guests.
  • Assisted inexperienced guests in learning game rules and procedures to enable enjoyable playing experiences.
  • Intervened in client and staff disputes and settled disagreements according to casino standards, resulting in satisfied, loyal clients and engaged staff members.
  • Circulated among tables and verified compliance with house, state and federal rules.
  • Managed supply levels and procured additional supplies to meet casino and dealer needs.
  • Observed gamblers to identify marking, switching and counting cards.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
10/2012 to 04/2016 Manager on Duty Hyatt | Bonita Springs, FL,
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Took care of customer problem escalated by other staff members.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
Education and Training
Expected in 06/1994 High School Diploma | Clatskanie High School, Clatskanie, OR GPA:

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Resume Overview

School Attended

  • Clatskanie High School

Job Titles Held:

  • Lead Supervisor
  • Dual Rate Table Games Supervisor
  • Manager on Duty


  • High School Diploma

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