Effective Lead Supervisor with three years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring.
Dedicated Laborer ready to help crews succeed by working hard and fast to complete various tasks. Clearly understands and follows orders, reads technical manuals and uses hand and power tools. Excellent physical stamina with flexible schedule.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Mentoring and coaching
Systems and automation applications
Contract development and management
Issue and conflict resolution
Personnel management
Complaint resolution
Lead generation
First Aid/CPR
Supervision
Team management
Team building
Customer service
Planning and coordination
Organization
Communications
Hand tool operations
Standard operating procedures understanding
Safety behaviors expertise
Materials handling
Education and Training
University of Wisconsin- Marathon County Wausau, WI, Expected in ā ā:Athletic Training - GPA:
Southwest High SchoolGreen Bay, WIExpected in 06/2012 ā āHigh School Diploma: - GPA:
Certifications
First Aid/CPR
Peer Support Specialist
Self Defense
CCW
Experience
Transdevna - Lead Supervisor Chandler, AZ, 10/2017 - Current
Monitored daily operations for quality and adherence to work order specifications.
Communicated daily schedule and delegated work to employees.
Supervised, trained and guided team by coaching on daily activities.
Enforced rules and procedures for accuracy, efficiency and safety.
Documented timecard data, maintenance logs and production logs.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Gpm Investments - Sandwich Artist Bedford, VA, 08/2013 - Current
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Completed efficient store opening and closing procedures each day.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Organized food preparation stations and replenished supplies regularly.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Organized food items on serving trays and in carry-out packages.
Restocked kitchen supplies by rotating food according to dates and expirations.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Monitored and counted food stock and supplies to reorder on time.
Completed opening, closing and shift change tasks to promote store efficiency.
Verified orders and bagged items for easy transport.
Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Communicated with customer to provide menu offering details and assist with decision-making.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Took orders, prepared foods and processed payments in full-service establishment.
Trained sandwich artists to apply attention to detail and commitment to quality.
Cleaned and maintained all food preparation stations.
Answered guest questions, delivering most accurate and updated information available.
Quickly prepared accurate orders within expected three-minute timeframe.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Assisted customers, including answering questions and preparing orders.
Informed customers of regular deals or monthly specials, upselling 10% of orders.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Mckinley, Inc. - Handyman Assistant Ann Arbor, MI, 05/2009 - 07/2013
Used picks and shovels to dig, spread and level dirt and gravel.
Reduced wasteful spending by accurately cutting Flooring and Landscape materials according to specifications.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including Preparation and Clean up.
Operated zero-turn mowers and other tools for specific job related activities
Picked up supplies from various businesses
General Maintenance on Equipment lawn mowers, leaf blowers, weed eaters ect.
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