lead specialist client project management resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Versatile Project Management Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 21-year career in Information Technology Industry. Known for excellent attention to detail and great work ethic.
Skills
- Working Collaboratively
- Relationship Building
- Problem Resolution
- Resource Coordination
- Strategic Planning
- Crisis Management
- Partnership Development
- Active Listening
- Reliable and Trustworthy
- People Skills
- Team Management
- Experience in Leadership
- Program Evaluation
- Organizational Skills
- Team Building
- Conflict Resolution
- Work Ethic
- Customer Service
- Friendly, Positive Attitude
Education and Training
WV University Morgantown, WV, Expected in ā ā : Chemistry - :
Fairmont State University Fairmont, WV Expected in ā ā : Education - :
Certifications
- Project Management Professional (PMP) Certification
- IT Infrastructure Library (ITILV3) Certification
- ITIL V3 Intermediate - Operational Support and Analysis (OSA) Certification
- ITIL V3 Release Control & Validation (RCV) Certification
- ITIL V3 Service Offerings and Agreements (SOA) Certification
- ITIL V3 Planning, Protection and Optimization (PPO) Certification
Experience
Citrix Systems Inc. - Lead Specialist-Client Project Management
MI, State, 08/2010 - Current
MI, State, 08/2010 - Current
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Used multiple resources and tools for evaluating and presenting solutions.
- Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
- Provided advanced support for projects with strong documentation, reporting and customer service skills.
- Coordinated projects to meet client deadlines, communicating updates to involved parties.
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Modified project plans when needed to better align with organizational objectives.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Brought projects in on-time and in accordance with budget and quality standards.
- Managed entire project life cycle from initial concept through final delivery.
- Set project schedules and oversaw milestones for duration of project.
- Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
- Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
Magnus Veracross - Customer Implementation Project Manager
Wakefield, MA, 06/2007 - 08/2010
Wakefield, MA, 06/2007 - 08/2010
- Outlined work plans, assessed resources and determined timelines for projects.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Compiled information from departments on operations, reducing time and complexity through proper planning.
- Reviewed installation and rollout of services ordered by customers.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Identified, addressed and either resolved or escalated project issues.
- Worked closely with sales teams to ensure client satisfaction for delivery of services.
- Oversaw each step of service orders, meeting goals and achieving delivery timelines.
Verizon Enterprise - Corporate Account Manager
City, STATE, 03/2004 - 06/2007
City, STATE, 03/2004 - 06/2007
- Helped clients achieve business goals by consulting on needs and developing customized solutions.
- Submitted call reports, forecasts and expense records.
- Scheduled appointments, managed call volumes and followed up on assigned leads.
- Met performance metrics, revenue growth, customer retention and new customer acquisition.
- Maintained consistency in service, responsiveness and follow-up to keep accounts satisfied and maximize revenue.
- Supported and grew existing account base with effective selling and promotional strategies.
- Developed business plans to include account prioritization, funnel management and sales cycle planning.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Fibernet - Account Executive
City, STATE, 08/2001 - 03/2004
City, STATE, 08/2001 - 03/2004
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Acquired new business and drove revenue streams by providing quality service to clients.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Tracked sales and customer information and produced reports for upper management.
- Contacted customers about account or information issues, promptly alerting clients of changes.
- Informed customers of estimated delivery schedules, service contracts, warranties or other information pertaining to purchased products.
- Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Cross-sold additional products and services to increase profitability within accounts.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Acted as main point of contact in matters relating to client concerns and needs.
- Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
- Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Formulated plans to expand business operations and grow overall territory and client base.
- Followed up with key account business partners to maximize account potential and generate project leads.
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Resume Overview
School Attended
- WV University
- Fairmont State University
Job Titles Held:
- Lead Specialist-Client Project Management
- Customer Implementation Project Manager
- Corporate Account Manager
- Account Executive
Degrees
- Some College (No Degree)
- Some College (No Degree)
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