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Lead Solution Consultant, Tower Lead Resume Example

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LEAD SOLUTION CONSULTANT, TOWER LEAD
Career Overview

Devises innovative solutions to resolve business and technology challenges. Extensive experience in leading successful ITSM projects as well as developing and maintaining customer relationships.

Accomplishments
  • Developed statements of work for multiple customer engagements for ITSM projects resulting in over $3M in sales orders with a delivery margin of 32% and above in the last year.
  • Collaborated on the creation of multiple service offerings, sales and delivery re-useable content and technical articles.
  • Led a five-person team of multi-country implementers in completing a $700K budget ITSM process and tool implementation project for a Fortune 500 company.
Work Experience
Lead Solution Consultant, Tower Lead
February 2012 to CurrentHewlett-Packard
  • Created statements of work for ITSM services with a gross margin averaging 32%.
  • Transitioned over $3M in services to delivery team in the last year.
  • Served as the single point of contact for East Region Sales Team to request assistance during ITSM/ITAM/PPM pursuits.
  • Qualified pursuits based on priority, potential win ratio and size of pursuit prior to assigning one or more lead solution consultants.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Developed ITSM road maps for customers.
Lead Solution Consultant
November 2010 to February 2012Hewlett-Packard
  • Identified and proposed services while establishing customer relationships as a trusted adviser.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Created statements of work for ITSM services including process and tool implementations, education services and proof of concepts.
  • Transitioned work to delivery team maintaining customer relationship throughout the project.
Solution Architect IV
September 2006 to November 2010Hewlett Packard
  • Collaborated to create and maintain project plans and schedules.
  • Developed and wrote design documents, requirements documents and release packages for on-premise and SaaS ITSM projects.
  • Created and proposed ITSM solutions for customers in a wide range of industries and all levels of Fortune 1000.
assyst Lead Technical Consultant
September 2005 to September 2006Axios Systems
  • Designed and implemented assyst service and incident management procedures for Customer Relations.
  • Designed and implemented assyst service, incident, change and configuration management for distributed IT Service Desks in Texas and California.
  • Led design and integration of processes including data segregation.
Senior Consultant/Project Lead
April 2000 to September 2005Evergreen Systems
  • Implemented ServiceCenter, Get.Services, Get.Resources and Get.Answers.
  • Designed and facilitated workshops for requirements gathering.
  • Wrote technical design specifications and training materials.
  • Delivered training to end users for ServiceCenter, Get.It and Magic TSD.
Education and Training
Management of Information Systems, 1994The University of Tulsa － Tulsa, OK
Computer Information Science, 1991Bethany College － Lindsborg, KS
Select One
Certifications
  • ITIL v3 Expert Certification (2012)
  • Service Manager 9.x Certification (2011)
  • IT Performance Suite (2011)
  • UCMDB Essentials (2011)
  • ITIL v3 Foundation Certified (2009)
  • Service Manager 7.10 Certification (2009)
  • Service Manager 7.01 Certification (2008)
  • ITSM Consulting with Provision (2007)
  • ITIL v2 Foundations (2006)
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Resume Overview

Companies Worked For:

  • Hewlett-Packard
  • Hewlett Packard
  • Axios Systems
  • Evergreen Systems

School Attended

  • The University of Tulsa
  • Bethany College

Job Titles Held:

  • Lead Solution Consultant, Tower Lead
  • Lead Solution Consultant
  • Solution Architect IV
  • assyst Lead Technical Consultant
  • Senior Consultant/Project Lead

Degrees

  • Management of Information Systems , 1994
    Computer Information Science , 1991
    Select One

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