lead solution consultant tower lead resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Devises innovative solutions to resolve business and technology challenges. Extensive experience in leading successful ITSM projects as well as developing and maintaining customer relationships.

  • Developed statements of work for multiple customer engagements for ITSM projects resulting in over $3M in sales orders with a delivery margin of 32% and above in the last year.
  • Collaborated on the creation of multiple service offerings, sales and delivery re-useable content and technical articles.
  • Led a five-person team of multi-country implementers in completing a $700K budget ITSM process and tool implementation project for a Fortune 500 company.
Work Experience
01/2012 to Current Lead Solution Consultant, Tower Lead Cyient | , ,
  • Created statements of work for ITSM services with a gross margin averaging 32%.
  • Transitioned over $3M in services to delivery team in the last year.
  • Served as the single point of contact for East Region Sales Team to request assistance during ITSM/ITAM/PPM pursuits.
  • Qualified pursuits based on priority, potential win ratio and size of pursuit prior to assigning one or more lead solution consultants.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Developed ITSM road maps for customers.
10/2010 to 01/2012 Lead Solution Consultant Hewlett-Packard | , ,
  • Identified and proposed services while establishing customer relationships as a trusted adviser.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Created statements of work for ITSM services including process and tool implementations, education services and proof of concepts.
  • Transitioned work to delivery team maintaining customer relationship throughout the project.
08/2006 to 10/2010 Solution Architect IV Hewlett Packard | , ,
  • Collaborated to create and maintain project plans and schedules.
  • Developed and wrote design documents, requirements documents and release packages for on-premise and SaaS ITSM projects.
  • Created and proposed ITSM solutions for customers in a wide range of industries and all levels of Fortune 1000.
08/2005 to 08/2006 assyst Lead Technical Consultant Axios Systems | , ,
  • Designed and implemented assyst service and incident management procedures for Customer Relations.
  • Designed and implemented assyst service, incident, change and configuration management for distributed IT Service Desks in Texas and California.
  • Led design and integration of processes including data segregation.
03/2000 to 08/2005 Senior Consultant/Project Lead Evergreen Systems | , ,
  • Implemented ServiceCenter, Get.Services, Get.Resources and Get.Answers.
  • Designed and facilitated workshops for requirements gathering.
  • Wrote technical design specifications and training materials.
  • Delivered training to end users for ServiceCenter, Get.It and Magic TSD.
Education and Training
Expected in 1994 | Management of Information Systems The University of Tulsa, Tulsa, OK GPA:
Expected in 1991 | Computer Information Science Bethany College, Lindsborg, KS GPA:
Expected in Select One | , , GPA:
  • ITIL v3 Expert Certification (2012)
  • Service Manager 9.x Certification (2011)
  • IT Performance Suite (2011)
  • UCMDB Essentials (2011)
  • ITIL v3 Foundation Certified (2009)
  • Service Manager 7.10 Certification (2009)
  • Service Manager 7.01 Certification (2008)
  • ITSM Consulting with Provision (2007)
  • ITIL v2 Foundations (2006)

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Resume Overview

School Attended

  • The University of Tulsa
  • Bethany College

Job Titles Held:

  • Lead Solution Consultant, Tower Lead
  • Lead Solution Consultant
  • Solution Architect IV
  • assyst Lead Technical Consultant
  • Senior Consultant/Project Lead


  • Select One

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