Lead Shipper Resume Example Novagard Solutions Inc.

LEAD SHIPPER

Professional Summary

Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

Skills

Shipment planning
Team management
Customer service
Organization
Certified in electric pallet lifts, tow motors
Communications
Package labeling
Team building
Supervision
Problem resolution
Cash register operations
Refunds and exchanges
Customer assistance
Product upselling
Stocking and Replenishing
Liquor Law Compliance

Cash Drawer Management
Merchandise Restocking
Cash Register Operation
ID Verification
Maintaining Store Appearance
Currency Sorting
Checkout consistency
Inventory management
Computer proficiency
Time management skills
Daily transaction summarizing
Product knowledge
Cleanliness
Adaptability
Plant operations
Warehouse operations

Work History

Lead Shipper, 05/2018 to Current
Novagard Solutions Inc. – Cleveland, Ohio

Receive incoming shipments, and compared contents against associated records and transmitted to proper department.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Conducted Daily counts and Monthly audits of inventory to identify and resolve discrepancies in records.
Handled day-to-day shipping and receiving overseeing more than 20 trucks per day.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Conduct research to address shipping errors and packaging mistakes.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Moved shipment materials to and from designated areas using lift and hand trucks.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

Lead Hand Cashier, 07/2016 to 05/2018
True North/ Shell – Parma, Ohio

Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Resolved escalated customer disputes with special actions such as discounts.
Maintained stock within optimal levels to meet expected customer and sales levels.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Built effective training and coaching strategies to optimize team performance.
Educated customers on promotions to enhance sales.

Operations, Cashier, Retail Sales Associate, 04/2015 to 05/2017
Dicks Sporting Goods – Parma , Ohio

Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Load and unload tucks, process trucks according to company policy within the given time.
Maintain cleanliness throughout building
Report damaged or stolen goods, tagging according to company policy.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Supported efficient and timely replenishment of sales floor merchandise.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Greeted customers entering store and promoted sales or special programs.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Approached browsing customers to initiate conversations to determine buying preferences.
Inspected merchandise for quality and arranged proper display location on floor.

Cook , 10/2014 to 04/2015
Burger King – Parma , Ohio

Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Upheld standard cleaning protocol throughout building.
Cleaned counter, food preparation areas, equipment with sanitizing spray to reduce cross contamination.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Unload truck using FIFO, and maintain a list to ensure correct product has been received.
Maintain cleanliness parking lot and power wash side of building and sidewalk.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Education

High School Diploma: 06/2014
Parma Senior High - Parma, OH

High School Diploma: 06/2014
Normandy High School - Parma , OH

Associate of Applied Science: Veterinary Technician , Expected in 04/2022
Stautzenberger College - Brecksville, OH

Accomplishments

Supervised team of 5 staff members.
Certified to operate tow motors and electric pallet lifts.
Documented and resolved cost effective shipping methods which lead to cheaper shipping rates.
Collaborated with team of 6 in development of Habitats for Humanity
Increased customer satisfaction of shipping methods.
Become a Lead Hand shipper

Certifications

Salesforce
Tow motor and electric lifts

Resume Overview

Companies Worked For:

Novagard Solutions Inc.
True North/ Shell
Dicks Sporting Goods
Burger King

School Attended

Parma Senior High
Normandy High School
Stautzenberger College

Job Titles Held:

Lead Shipper
Lead Hand Cashier
Operations, Cashier, Retail Sales Associate
Cook

Degrees

High School Diploma : 06/2014
High School Diploma : 06/2014
Associate of Applied Science : Veterinary Technician , Expected in 04/2022

Lead Shipper Resume Example

Resume Score: 80%

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