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lead security operator resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Analytical and detail-oriented individual experienced in coordinating, planning, and supporting daily operational functions. 10+ years of experience in customer service, working various administrative roles. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environment.

Skills
  • Project Management: Following Specifications, Operations, Performance Review, Project Planning, Scheduling, Task Delegation and Management.
  • Soft Skills: Time Management, Teamwork, Work Independently, Implementing Procedures, Travel Arrangements, Sort Mail, Multitasking and Creative Problem Solving.
  • Advance Knowledge: Adobe Photoshop, Microsoft Suites, Microsoft Office Programs, and Google Docs.
Work History
Lead Security Operator, 02/2018 - Current
Brown & Brown, Inc. Dallas, TX,
  • Oversaw a team of up to 8 operator/executive protection analyst/intelligence analyst and managed administrative duties, including scheduling and performance evaluations.
  • Maintained a strong sense of teamwork and executed programs by communicating with colleagues to ensure consistent security.
  • Performed duties in a professional manner by making judgment decisions within proper policy and procedures.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Unlocked rooms and suites for authorized contractors.
  • Delivered accurate verbal and written reports to company personnel.
  • Identified, developed, implemented and maintained security protocols for the organization.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
Lead Global Security Operator, 07/2016 - 02/2018
Achievement House & Nci San Luis Obispo, CA,
  • Generated reports of findings to help management with making key decisions.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Monitored property and investigated any areas of suspicion.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw a team of up to 6 operator personnel and managed administrative duties, including scheduling and performance evaluations.
  • Processed and logged accurate and detailed incident reports.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Responded to calls in both routine and emergency situations.
  • Collected and organized all surveillance data and information to protect client possessions and work spaces.
Lead Global Badging Operator, 04/2016 - 07/2016
PAE City, STATE,
  • Collected and organized all surveillance data and information to protect client possessions and work spaces.
  • Implementation of the Jira ticketing system. Conducting access system troubleshooting by analyzing cardholder data and access system reports.
  • Managed generic badge programs, such as vendor badges and loaner badges, including programming, auditing, and replacing large volumes of bulk access badges.
  • Processed passport photos.
  • Coached team members in strategies for improving performance and maintaining compliance.
  • Made sure that badges were produced on time and are of good quality.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Lead Global Badging Operator, 01/2015 - 04/2016
Security Industry Specialists Inc. City, STATE,
  • Unlocked rooms and suites for authorized contractors.
  • Enforced General Services Administration (GSA) policies by anticipating potential security breaches.
  • Investigated all security and safety violations.
  • Directed guests around the building and answered questions regarding accessibility.
  • Produced high volumes of badging requests for over ninety global office locations.
  • Processed all new hire badges, obtaining and editing photos with Adobe Photoshop in support of producing high quality final products.
  • Ensuring accurate and expeditious programming, printing, and distribution of access badges within the S-2 Enterprises access control program.
Front Desk Receptionist, 05/2014 - 02/2015
Universal Protection Service City, STATE,
  • Greeted persons entering the establishment and determined the nature and purpose of visit.
  • Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.
  • Received packages and mail that came to the front desk and dispersed them to the correct employees.
  • Maintained files and records with effective filing systems.
  • Volunteered to help with special projects, assuming a variety of tasks and duties.
  • Reported maintenance problems to the appropriate personnel.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Bookkeeper, 11/2009 - 05/2014
Safeway City, STATE,
  • Supported operations by communicating with customers, filing documents and managing data.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Answered multi-line phones and directed calls to the proper departments.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.
Education
Associate of Science: Criminal Justice, Expected in 2013
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ITT Technical Institute - Indianapolis - Indianapolis, IN
GPA:
Status -
Bachelor of Science: Criminal Justice, Expected in
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ITT Technical Institute - Indianapolis - Indianapolis, IN
GPA:
Status -
Accomplishments
  • Awarded “Employee of the Month” in August 2017, November, 2017, January, 2018, February, 2018, March, 2018 and October, 2018.
  • Perfect attendance from February, 2018 to December, 2018.
  • Worked directly with Clients, Security Supervisors, Travel, Tech Ops, and Executive Protection to improve procedures and identify potential security threats.
Certifications
  • FEMA Introduction to Incident Command System
  • FEMA National Incident Management System (NIMS)
  • AED/CPR Certified And Basic First Aid
  • AUS EDGE Training (Security Professional Development Training)
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Resume Overview

School Attended

  • ITT Technical Institute - Indianapolis
  • ITT Technical Institute - Indianapolis

Job Titles Held:

  • Lead Security Operator
  • Lead Global Security Operator
  • Lead Global Badging Operator
  • Lead Global Badging Operator
  • Front Desk Receptionist
  • Bookkeeper

Degrees

  • Associate of Science
  • Bachelor of Science

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