lead security operator resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Analytical and detail-oriented individual experienced in coordinating, planning, and supporting daily operational functions. 10+ years of experience in customer service, working various administrative roles. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environment.

  • Project Management: Following Specifications, Operations, Performance Review, Project Planning, Scheduling, Task Delegation and Management.
  • Soft Skills: Time Management, Teamwork, Work Independently, Implementing Procedures, Travel Arrangements, Sort Mail, Multitasking and Creative Problem Solving.
  • Advance Knowledge: Adobe Photoshop, Microsoft Suites, Microsoft Office Programs, and Google Docs.
Work History
Lead Security Operator, 02/2018 - Current
Brown & Brown, Inc. Dallas, TX,
  • Oversaw a team of up to 8 operator/executive protection analyst/intelligence analyst and managed administrative duties, including scheduling and performance evaluations.
  • Maintained a strong sense of teamwork and executed programs by communicating with colleagues to ensure consistent security.
  • Performed duties in a professional manner by making judgment decisions within proper policy and procedures.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Unlocked rooms and suites for authorized contractors.
  • Delivered accurate verbal and written reports to company personnel.
  • Identified, developed, implemented and maintained security protocols for the organization.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
Lead Global Security Operator, 07/2016 - 02/2018
Achievement House & Nci San Luis Obispo, CA,
  • Generated reports of findings to help management with making key decisions.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Monitored property and investigated any areas of suspicion.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw a team of up to 6 operator personnel and managed administrative duties, including scheduling and performance evaluations.
  • Processed and logged accurate and detailed incident reports.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Responded to calls in both routine and emergency situations.
  • Collected and organized all surveillance data and information to protect client possessions and work spaces.
Lead Global Badging Operator, 04/2016 - 07/2016
  • Collected and organized all surveillance data and information to protect client possessions and work spaces.
  • Implementation of the Jira ticketing system. Conducting access system troubleshooting by analyzing cardholder data and access system reports.
  • Managed generic badge programs, such as vendor badges and loaner badges, including programming, auditing, and replacing large volumes of bulk access badges.
  • Processed passport photos.
  • Coached team members in strategies for improving performance and maintaining compliance.
  • Made sure that badges were produced on time and are of good quality.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Lead Global Badging Operator, 01/2015 - 04/2016
Security Industry Specialists Inc. City, STATE,
  • Unlocked rooms and suites for authorized contractors.
  • Enforced General Services Administration (GSA) policies by anticipating potential security breaches.
  • Investigated all security and safety violations.
  • Directed guests around the building and answered questions regarding accessibility.
  • Produced high volumes of badging requests for over ninety global office locations.
  • Processed all new hire badges, obtaining and editing photos with Adobe Photoshop in support of producing high quality final products.
  • Ensuring accurate and expeditious programming, printing, and distribution of access badges within the S-2 Enterprises access control program.
Front Desk Receptionist, 05/2014 - 02/2015
Universal Protection Service City, STATE,
  • Greeted persons entering the establishment and determined the nature and purpose of visit.
  • Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.
  • Received packages and mail that came to the front desk and dispersed them to the correct employees.
  • Maintained files and records with effective filing systems.
  • Volunteered to help with special projects, assuming a variety of tasks and duties.
  • Reported maintenance problems to the appropriate personnel.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Bookkeeper, 11/2009 - 05/2014
Safeway City, STATE,
  • Supported operations by communicating with customers, filing documents and managing data.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Answered multi-line phones and directed calls to the proper departments.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel.
Associate of Science: Criminal Justice, Expected in 2013
ITT Technical Institute - Indianapolis - Indianapolis, IN
Status -
Bachelor of Science: Criminal Justice, Expected in
ITT Technical Institute - Indianapolis - Indianapolis, IN
Status -
  • Awarded “Employee of the Month” in August 2017, November, 2017, January, 2018, February, 2018, March, 2018 and October, 2018.
  • Perfect attendance from February, 2018 to December, 2018.
  • Worked directly with Clients, Security Supervisors, Travel, Tech Ops, and Executive Protection to improve procedures and identify potential security threats.
  • FEMA Introduction to Incident Command System
  • FEMA National Incident Management System (NIMS)
  • AED/CPR Certified And Basic First Aid
  • AUS EDGE Training (Security Professional Development Training)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • ITT Technical Institute - Indianapolis
  • ITT Technical Institute - Indianapolis

Job Titles Held:

  • Lead Security Operator
  • Lead Global Security Operator
  • Lead Global Badging Operator
  • Lead Global Badging Operator
  • Front Desk Receptionist
  • Bookkeeper


  • Associate of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: