Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Strong career progression in dining atmosphere. Highly dedicated to personal and career growth and team success through hard work, attention to detail and excellent organizational skills.
Skills
Performance improvement
Passion for customer satisfaction
Natural leader
Point of Sale (POS) system operation
Staff Management
Food service background
Point of Sale Knowledge
Table Setting Knowledge
Front-of-house display creation
Interpersonal Communication
Store opening and closing
Critical thinking
Excellent work ethic
Flexible & Adaptable
Work History
Lead Restaurant Manager, 07/2017 - Current Clubcorp Club Operations, Inc. – Suwanee, GA,
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Prepared for and executed new menu implementations.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Recommended products based on solid understanding of individual customer needs and preferences.
Prepared and expedited food orders to support waitstaff and other team members.
Maintained excellent attendance and punctuality record
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Monitored working environment, making sure it was always safe, positive setting for all employees.
Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
Delivered feedback to decision-makers regarding employee performance and training needs.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Server, 09/2015 - 07/2017 Navajo Tribal Utility Authority – Kayenta, AZ,
Greeted and maintained relationships with regular customers.
Trained new staff on restaurant operations and policies to strengthen performance.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Checked identification to enforce age regulations for alcoholic beverages.
Supervised other servers while simultaneously serving tables
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Cashier, 10/2014 - 07/2015 Asian Garden Restaurant – City, STATE,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Answered questions about store policies and concerns to support positive customer experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Operated deep fryer to cook and prepare meals at fast rate.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Prepared food items such as meats, poultry and fish for frying purposes.
Education
High School Diploma: , Expected in 2013 - James Madison High School - San Antonio, TX, GPA:
took classes specializing in speech, communication, and anatomy
Member and elected captain of James Madison Forensics- Oral interpretation team
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