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Lead Repair Technician/Store Manager Resume Example

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LEAD REPAIR TECHNICIAN/STORE MANAGER
Summary

Knowledgeable [Job Title] offering [Number] years of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Quick and attentive learner
  • Strong Leadership Experience
  • Excellent Customer Relations
  • Attention to detail
  • Ability to effectively oversee and complete several tasks and duties simultaneously.
  • Self starter
  • Energetic
Experience
Lead Repair Technician/Store Manager, 08/2011 － 09/2019Spinware Inc. － Albany, OR
  • Used experience and specialized tool safely to complete both customer and retail business repair projects.
  • Adjusted and repaired minor issues for all types of electronic equipment and systems.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Collaborated with front line employees and business owner to diagnose long-term resolution, rectifying cost overages and cut down overhead.
  • Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve customer satisfaction.
  • Maintained excellent working knowledge of various manufacturer offerings, including devices and components from Apple, Lutron and CATV Systems.
  • Maintained updated knowledge through web based learning toools and personal research.
  • Collaborated directly with customers to assess repair needs or other options for their satisfaction
  • Responsible for maintaining parts inventory by preforming periodic counts, locating and ordering specialized parts, and keeping up to date on new products and tools to aid in better more streamlined work performance.
Rough Shell/Roof Prep, 04/2019 － 07/2019Clayton Homes － Albany, OR
  • Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
  • Restocked supplies, removed trash and cleaned areas.
  • Collected and removed debris and roofing materials to disposal areas at end of every shift to maintain clean work area.
  • Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
  • Unloaded materials toroof by repetitive lifting or through conveyor operations.
  • Completed and submitted accurate work orders to office staff promptly to avoid lags in commencing projects.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
  • Moved supplies and tools to site areas to keep work moving smoothly.
  • Followed documentation and reporting requirements for all project activities, safety concerns and incidents.
  • Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
  • Operated equipment and tools safely to carry out efficient project work.
Store Manager, 05/2012 － 09/2018Spinware Inc. － Albany, OR
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Interviewed, hired, supervised and trained employees in order to provide customers with best level of service
  • Assisted negotiation with vendors and suppliers to reduce cost
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Worked closely with business owners to formulate and build store brand and strategy.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Oversaw POS operations and cash management to reduce errors.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
06/2013University of Phoenix － Tempe, AZBBAProject Management
06/2012Linn-Benton Community College － Albany, ORAssociate of Applied ScienceManufacturing Process Control Machinery Maintenance
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Resume Overview

Companies Worked For:

  • Spinware Inc.
  • Clayton Homes

School Attended

  • University of Phoenix
  • Linn-Benton Community College

Job Titles Held:

  • Lead Repair Technician/Store Manager
  • Rough Shell/Roof Prep
  • Store Manager

Degrees

  • BBA Project Management
    Associate of Applied Science Manufacturing Process Control Machinery Maintenance

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