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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced in child welfare, gerontology and long-term care facilities. Certified as a Long Term Care Ombudsman in California. Skilled in managing day-to-day Ombudsman Services in Alameda County. Ability to manage complex and challenging issues. Passionate about advocating for the rights of Older and dependent adults. Believe that "Seniors Matter"...to have dignity, respect and a quality life as we age is paramount.

Skills
  • Operational oversight
  • Knowledge of Gerontology
  • Analytical, Critical Thinking and Decision Making
  • Goal-oriented
  • Employee motivation
  • Training & Development
  • Computer skills-MS Office, Word, Excel, Outlook, Email, Google Drive, Web, Social Media & some graphics. ODIN 2020
  • Strong work ethic
  • Leadership
  • Conflict resolution and mediation skills
  • Strategic Planning
  • Continuous Quality Improvement
  • Solution-focused
  • Advocacy
Education and Training
Clark Atlanta University Atlanta, GA Expected in 2006 Master's : Clinical Social Work - GPA :
University of New Orleans New Orleans, LA Expected in 1997 Bachelor's : Counseling Services - GPA :
Experience
Empowered Aging - Lead Regional Supervisor
City, STATE, 10/2019 - Current
  • Provide advocacy and assistance to 15,000 residents living in Long-Term Care facilities in Alameda County, addressing allegations of abuse. neglect and violation of resident's rights.
  • Manage and coordinates day-to-day program operations for Alameda Long Term Care Ombudsman Program (PSA 9), including supervision of Regional Supervisors & Support Specialist. Manages facility coverage, investigates allegations of abuse and neglect, provides information and assistance to direct reports, residents, community partners and facility staff.
  • Conduct quarterly and yearly evaluations and reviews.
  • Provide oversight to ensure Ombudsman are consistently present within facilities assessing quality of care and quality of life, in addition to, investigating complaints of abuse and neglect. Ensuring that residents have regular and timely access to an Ombudsman; accordance with state and national standards.
  • Ensure complaints are thoroughly investigated, resolved satisfactory to the resident and/or complainant, documented and reviewed in ODIN.
  • Compile and review for data integrity-monthly reports for contractors and donors.
  • Collaborate with Lead Regional Supervisors to develop consistent policies and procedures to reflect across each program area: Contra Costa (PSA 7), Alameda (PSA 9) and Solano (PSA 28).
  • Coordinate and Collaborate Department fo Public Health, Community Care licensing, Department of Social Services, Adult Protective Services, Law enforcement and local community programs as necessary for complaint resolution, to gather or provide information and assistance and/or to address system issues with facilities.
  • Comply with Data Reporting requirements: NORS and ODIN
  • Conduct regular training with staff to provide education and training, provide coaching and direction on cases, and review of policy and guidelines.
  • Maintain functional knowledge of laws and regulations pertaining to Long-Term Care Facilities and the Long-Term Care Ombudsman Program.
  • Participate in System Development activities: Local Multi-Disciplinary Team and the Fiduciary Abuse Specialist Team.
  • Recruit, hire and train new program staff and interns. Assist with the on-boarding process for new hires in Alameda.
  • Responsible for Crisisline /after-hours coverage on a rotating schedule.
Department Of Children And Family Services - CQI Specialist
City, STATE, 12/2011 - 05/2019
  • Responsible for the evaluation of Regional Continuous Quality Improvement (CQI) teams.
  • Provided oversight, consultation, guidance and technical support to regional CQI teams.
  • Complied with Federal Administration for Children and Families (ACF) guidelines for program improvement.
  • Data collection, analysis interpretation and application.
  • Promoted & Adhered to the Agency’s mission, vision & values.
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
  • Identified operational and performance issues and worked with Regional Directors, County Directors and regional leadership to resolve concerns.
  • Responsible for communicating and collaborating with internal and external stakeholders.
  • Provided support for sustainable CQI program through training, coaching and advocacy on all levels.
  • Approved and monitored Quality Improvement Plans and provided guidance, support and feedback for ongoing CQI efforts geared towards improving outcomes for children and families.
  • Responsible for infusing Georgia's "Blueprint for Change" welfare reform plan in all aspects of the work.
  • Provided oversight, tracking, training, data interpretation and technical support to staff.
  • Developed, facilitated and coordinated CQI trainings designed to strengthen productivity and close performance gaps.
  • Appointed "Brand Ambassador" to represent Georgia's Department fo Family and Children Services' state level leadership "Blueprint for Change" welfare reform plan.
Social Services Foster - Care Supervisor
City, STATE, 06/2007 - 12/2011
  • Managed and provided oversight for foster care and adoptions cases.
  • Directed professional staff in the delivery of services.
  • Established Unit goals.
  • Regulated workloads in accordance with agency goals.
  • Ensured that permanency goals were established in a timely manner for children in custody.
  • Directed professional staff in developing their skills, delivering quality services and documenting efforts.
  • Promoted awareness of programs within the community.
  • Coached and prepped case managers for court hearings.

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Resume Overview

School Attended

  • Clark Atlanta University
  • University of New Orleans

Job Titles Held:

  • Lead Regional Supervisor
  • CQI Specialist
  • Care Supervisor

Degrees

  • Master's
  • Bachelor's

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