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lead program specialist resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Collage student pursuing a bachelor's degree In Social Work, possessing an Associate of Art in Liberal Arts; Sociology, Social & Behavioral Science, Spanish. Abringing 7 years of non profit mental health experience. Record of success in spearheading programming development and day-to-day management. Performance-oriented, driven and creative with good program pitching and organizational skills. Diplomatic in resolving conflicts and building consensus between operational areas.

Seeking an opportunity as an intern

position with your company that would utilize my education, experience, and unique abilities to further my career opportunities.

Skills
  • Skill building
  • Bilingual (Spanish)
  • Group and individual instruction
  • Detail orientated
  • Knowledgeable in different Microsoft programs such as Word Perfect, Excel, Microsoft Word. Adobe Acrobat, Microsoft Outlook, Office Publisher, Internet, Scanning, Bypass, Welligent, DMH Integrated system SRST, DMH Provider Connect.
  • Performance assessments
  • Staff development
  • Self-motivated
  • Program management
  • Project coordination
  • Community outreach
  • Medical recordkeeping
  • Reliable and trustworthy
  • Follow directions immediately and correctly

Train In

  • T.I.C core implement team
  • HIPPA compliance training
  • Sexual Harassment
  • Financial First Responder
  • Outpatient services
Experience
11/2020 to Current Lead Program Specialist Deloitte | Arlington, MD,
  • Collect data, create reports, and track trends as it relates to the program's outcomes, delivery, documentation, etc.
  • Communicate report information with program managers and relevant outside agencies, DMH, DCFS, and other agency's
  • Expedite all incoming referrals through SRTS to insure compliance with program contract timelines
  • Assist in the coordination of specialized services and resources for the program's clients in conjunction with the program managers
  • Engage outside organizations, including governing agencies, to problem solve, negotiate issues related to enrollment, paperwork, billing, and overall program administration
  • Verify Medi-Cal eligibility, Episodes, and client information
  • Enter client data into Welligent, manage client information, and communicate with billing department
  • Enter data in the DMH system SRTS and Provider Connect.
  • Enter client’s information into Provide Connect for authorization
  • Monitor and track documentation standards and timelines consistent with the program's and agency's timelines
  • Manage Flex Funds/ p-cards with program staff, payroll, and relevant outside agencies
  • Attend trainings and All Staff, Council On Accreditation and Department of Mental Health meetings
  • Responsible to supervise administrative assistant and fulfill all supervisor duties
  • Other duties as required
11/2015 to 11/2018 Administrative Assistance II Mercy Healthcare | Webb City, MO,

Collect data, create reports, and track trends as it relates to the program's outcomes, delivery, documentation, etc.

  • Communicate report information with program managers and relevant outside agencies
  • Data entry into electronic client management internal and external systems
  • Expedite all incoming referrals to insure compliance with program contract timelines
  • Assist in the coordination of specialized services and resources for the program's clients in conjunction with the program managers
  • Engage outside organizations, including governing agencies, to problem solve, negotiate issues related to enrollment, paperwork, billing, and overall program administration
  • Verify Medi-cal eligibility, Single Fixed Point of Responsibility, Episodes, and client information
  • Monitor and track documentation standards and timelines consistent with the program's and agency's timelines
  • Manage Flex Funds/ Petty Cash with program staff, payroll, and relevant outside agencies
  • Attend trainings and All Staff, Council On Accreditation and Department of Mental Health meetings
  • Track, read, and monitor budget information related to the program's funding
  • Other duties as required
12/2013 to 11/2015 Administrative Assistant I Hillsides | City, STATE,
  • Work directly assisting our site psychiatrist's
  • Manage on site psychiatrist's appointments for various programs.
  • Receive incoming telephone calls, provides answers to routine inquiries and/or refers them to other personnel.
  • Data entry into system and web-based programs associated with medication supportive services.
  • Maintain office co-ordination maintaining co-ordination and link between the department/person and the rest of the office
  • Maintain records and files. Arrange meetings and other gatherings
  • Create and maintain office documents: office documents such as, letters, correspondences, invoices, reports, data sheets
  • Ensure all referrals are up to date in the Welligent database system.
  • Submit status tracking of prior authorization, referrals, and inpatient and discharge notifications.
  • Maintain certain documents required by law- such as policies and procedures manual and record of certain disclosures for HIPPA.
  • Draft and/or type, edit, revises and translate various documents and forms including reports, correspondence, agenda items, agreement, and other material from rough drafts.
  • Handle daily outgoing and incoming mail distribution
  • Oversee the ordering, receipt, stocking and distribution of office supplies
  • Update appointment calendar
Education and Training
Expected in Bachelor of Arts | Social Work California State University - Los Angeles, Los Angeles, CA GPA:
Expected in 06/2020 Associate of Arts | Sociology Pasadena City College, Pasadena, CA GPA:
  • Dean's List Honoree
Expected in 06/2020 Associate of Arts | Social & Behavioral Sci Pasadena City College, Pasadena, CA GPA:
Expected in 08/2020 Associate of Arts | Spanish Pasadena City College, Pasadena, CA GPA:
Expected in 05/2008 | General Studies Pasadena High School, Pasadena, CA GPA:

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Resume Overview

School Attended

  • California State University - Los Angeles
  • Pasadena City College
  • Pasadena City College
  • Pasadena City College
  • Pasadena High School

Job Titles Held:

  • Lead Program Specialist
  • Administrative Assistance II
  • Administrative Assistant I

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • Associate of Arts
  • Associate of Arts

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