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lead product manager resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Over 17+ years of proven experience in software engineering with strong focus on Product and Solutions Delivery, Leadership & Team Building, Operation Management and Continuous Improvement.

Skills
  • Leadership
  • Team Building
  • Product Delivery
  • Software Development
  • .Net Framework
  • C#
  • Javascript
  • Angular
  • Web Services
Education
Florida Atlantic University Boca Raton, FL Expected in 12/2005 Bachelor of Science : Computer Science - GPA :
Certifications

Massachusetts Institute of Technology

Cambridge, MA

07/2020

Professional Certificate Program

Machine Learning & Artificial Intelligence

Work History
Wolters Kluwer - Lead Product Manager
MO, State, 08/2021 - Current

Led Product Management effort to expand Phenom's Employee Experience Suite into Career Development and Talent Evolution market, resulting in over 1M net new revenue in less than a year.

  • Recruit, coach and oversee Product Managers for optimal team performance and cross team alignment.
  • Work closely with Engineering, UX and Data Science Teams to develop SaaS Products based on technology stack of Python, MongoDb, ONgDB (Neo4j), Kafka and Elastic Search.
  • Establish team goals to carry out directives of c-suite management and report back progress through product business reviews.
  • Direct planning and budgeting efforts, connect team OKRs and performance metrics to wider business KPIs and create plan to improve performance.
  • Help sales teams to close significant deals and to maintain professional relationships with key stakeholders internally and externally.
  • Meet with customers to gather information and feedback and define strategy for positioning new products in market.
Four Seasons Hotels Inc - Manager, Applications and Systems
Maui, HI, 03/2017 - 08/2021

Assumed charge of scaling the Engineering team effort to increase business efficiency through automation.

  • Managed team of developers, business analysts and testers that developed solutions on Microsoft .Net Technology Stack.
  • Implemented agile development practice to continuously deliver improvements to applications that increased adoption by 80%.
  • Successful completion of several strategic projects - Document Automation, Customer Service Workflow and Salesforce Integration that resulted in reducing 10+ full time positions.
  • Led cross-functional teams (50+ members) within organization to accounting software upgrade project from due diligence to successful roll out.
  • Executed key initiatives for year 2021 - Credit Model Re-calibration, Incoming Emails Routing Automation and Predictive Model for Collections.
  • Planned roadmap and timeline of upcoming projects and programs.
Trimble Navigation Limited Inc - Director of Engineering
Ne, NE, 12/2008 - 03/2017

Led the development of Rocket Matter’s flagship online practice management software and helped grow the user subscriptions 40 times since joining the team as a second employee (first engineer) of the company.

  • As Head of Engineering, responsible for day-to-day technology efforts of team of engineers and executing goals set by executive team.
  • Collaborated closely with sales, marketing and customer service within organization to improve product and processes.
  • Scaled infrastructure from single web and database server to multiple on-demand cloud web instances and multiple databases.
  • Engaged directly with key customers and user communities to maintain and grow product roadmap.
Epluribus Inc - Sr. Software Engineer
City, STATE, 01/2004 - 12/2008

Advanced through several promotions after joining the team as Software Engineering Intern in January 2004. Provided a complete oversight of the development, deployment and production support of the EPLURIBUS’ Customer Relationship Management software customization and CRM integration with the enterprise portfolio management suite.

  • Implemented successful workflow automation for all stakeholders using Skelta Workflow Software that would manage daily operational tasks such as sending emails to clients, sending marketing materials to lead, follow up on opportunity calls, sending meeting requests and customer service, etc.
  • Responsible for analyzing CRM requirements, designing technical and process solutions to those needs, and building them into Pivotal CRM application.
  • Delivered several Integrations
  • Microsoft Office Outlook 2003/2007 Plugin for synchronizing Contacts and Calendar Entries with CRM.
  • Online Document Storage using SharePoint Services which allowed users to upload/view, edit, search and version documents and associate documents with available CRM business objects (Contacts, Leads, Employees, Issues, Knowledge Base Items).
  • Microsoft Exchange Server Email Integration enabled users to send and view Emails and associate them with CRM business objects.

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Resume Overview

School Attended

  • Florida Atlantic University

Job Titles Held:

  • Lead Product Manager
  • Manager, Applications and Systems
  • Director of Engineering
  • Sr. Software Engineer

Degrees

  • Bachelor of Science

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