Driven Oral Surgery Assistant skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Skills
Dental, Oral Surgery and Cosmetic materials knowledge
Familiar with Dentrix
Uses Resources Effectively
Fast Learner
Superb bed-side manner
Detail-Oriented
Dental Radiography
Treatment Planning
Appointment Scheduling
Supply Ordering
Advising and Educating Patients
Work History
05/2020 to Current
Lead Oral Surgery Assistant/Surgery CoordinatorFirstservice Residential – Miami Shores, FL,
Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
Treatment planned and coordinated with 5 other dentists in office. Managed and worked with in office referrals and out of office referrals from all over central and southern Mississippi. Wrote referral letters to referring dentists.
Greeted patients upon arrival to office and helped prepare for surgeries and all laser treatments and cosmetic procedures.
Familiar with Diolite Laser, Pelleve, IPL, Sublative/Sublime, Ellman (Radio Frequency), CO2 Laser, Mole Removal, Chemical Peels (with or without I.V. sedation), Kybella, Keloid Removal, Earlobe Repair, Skin Tag Removal, Skin Pen, Liquid Face Lift, Latisse, Fillers, Botox/Dysport, Laser Skin Resurfacing, Laser Hair Removal, ZO Medical Skin Health Prodcuts, Lip Injections, Biopsies, Frenectomy procedures, Removing Fibromas
Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur. Thoroughly went over pre-op and post-op instructions.
Removed sutures.
Prepared patient X-rays and images for review by oral surgeon.
Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists and surgeon to view and evaluate.
Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
Kept detailed Halcion, Propofol and Ketamine logs and kept track of all I.V. and oral medications.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse. Monitored patients at all times and monitored heart rate.
Staged tray for procedures by arranging dental instruments and medication needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained energy and enthusiasm in fast-paced environment.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization with oral surgery, cosmetic procedures and facial products.
Collected room deposits, fees and payments. Answered the phone and took messages for Dr. Keen and printed out and called in all prescriptions for his patients. Would check my voicemail and call patients back immediately when I was away from my desk and in the operatory.
Familiar with all dental codes and using the proper codes to batch insurance and create treatment plans for the corresponding procedures.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Monitored office supplies by checking inventory and placing orders. Monitored all implant kits and ordered replacement parts for all implant related procedures as well as anything needed for surgery and extractions.
Resolved customer issues quickly and notified the doctor immediately if problems escalated.
Trained new team members on company procedures, customer service and issue resolution.
Calculated billings and posted charges to accounts, reviewing charges with guests at checkout.
Kept accounts in balance and ran daily reports to verify totals. I have 3 different providers under 1 doctor. I also use 5 other providers in my treatment plans and making sure I collected the money and charged out the correct procedure or product under the correct provider.
Delivered product demonstrations and sample applications, raising exposure of key brands. Selling Z. O. (Zein Obagi) medical grade facial products.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Arranged merchandise to present visually appealing displays and attract clientele.
Listened to customer needs and desires to identify and recommend optimal products.
Developed strong rapport with customers and created positive impression of business.
Opened, shelved and merchandised new Z.O. products in visually appealing and organized displays for optimal sales promotions. Make Facebook and Instagram posts for the business.
Expertly managed planning, scheduling and coordination of all procedures.
Educated patients about surgeries and provided treatment plan documentation.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Received and routed laboratory results to correct clinical staff members.
Recorded all pathology documentation and mailed biopsies to pathologist with correct paperwork with medical insurance information attached.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls. I work closely with 5 dentists and 1 oral surgeon and coordinate appointments between them. The most common procedure is full mouth extractions and delivering the immediate dentures with the dentist the same day. The "All on Four" or "All on Six" cases require lots of attention to detail between the dentist and oral surgeon and I help execute that and keep in touch with the patient.
Completed administrative patient intakes with case histories, insurance information and mandated forms. Made sure we have necessary consent forms on all patients prior to all procedures.
Provided after hours care when necessary by answering after hours cell phone I take home with me on nights and weekends.
03/2019 to 04/2020
AdminProject H.O.M.E. – Philadelphia, PA,
Executed record filing system to improve document organization and management.
Restocked supplies and submitted purchase orders to maintain stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Created presentations to inform, motivate and persuade internal and external audiences.
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Interacted with vendors to purchase and set up equipment and services.
Offered technical support and troubleshot issues to enhance office productivity.
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