Driven Oral Surgery Assistant skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Skills
Dental, Oral Surgery and Cosmetic materials knowledge
Familiar with Dentrix
Uses Resources Effectively
Fast Learner
Superb bed-side manner
Detail-Oriented
Dental Radiography
Treatment Planning
Appointment Scheduling
Supply Ordering
Advising and Educating Patients
Education
Northwest Community CollegeLafayette-Yalobusha Technical Center, Expected in – –Associate of Arts:Pre-Nursing - GPA:
University of Mississippi, Expected in – –Associate of Arts: - GPA:
Oxford High SchoolOxford, MSExpected in 05/2004 – –High School Diploma: - GPA:
Certifications
BLS certified
ACLS certified
Mississippi Radiology Permit
Work History
Firstservice Residential - Lead Oral Surgery Assistant/Surgery Coordinator Norristown, PA, 05/2020 - Current
Prepare surgical area by ensuring that all necessary dental instruments are sterilized and patients are ready.
Calm nervous patients by speaking softly, answering questions and providing compassionate care.
Treatment plan and coordinate with 5 other dentists in office. Manage and work with in office referrals and out of office referrals from all over central and southern Mississippi. Write referral letters to referring dentists.
Greet patients upon arrival to office and help prepare for surgeries and all laser treatments and cosmetic procedures.
Familiar with Diolite Laser, Pelleve, IPL, Sublative/Sublime, Ellman (Radio Frequency), CO2 Laser, Mole Removal, Chemical Peels (with or without I.V. sedation), Kybella, Keloid Removal, Earlobe Repair, Skin Tag Removal, Skin Pen, Liquid Face Lift, Latisse, Fillers, Botox/Dysport, Laser Skin Resurfacing, Laser Hair Removal, ZO Medical Skin Health Prodcuts, Lip Injections, Biopsies, Frenectomy procedures, Removing Fibromas
Educate patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur. Thoroughly go over pre-op and post-op instructions.
Remove sutures.
Prepare patient X-rays and images for review by oral surgeon.
Enter patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Record patients' health histories, document current symptoms and pull up records from prior visits for dentists and surgeon to view and evaluate.
Assist surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
Keep detailed Halcion, Propofol and Ketamine logs and keep track of all I.V. and oral medications.
Clean and sanitize dental tools and equipment, straighten treatment rooms and restock supplies to prep for next patient and maintain health and safety practices.
Measure and record vital statistics by taking patients' blood pressure, temperature and pulse. Monitor patients at all times and monitor heart rate.
Stage tray for procedures by arranging dental instruments and medication needed.
Use critical thinking to break down problems, evaluate solutions and make decisions.
Maintain energy and enthusiasm in fast-paced environment.
Maintain files and records by implementing effective filing systems that boost efficiency and organization with oral surgery, cosmetic procedures and facial products.
Collect room deposits, fees and payments. Answer the phone and take messages for Dr. Keen and print out and call in all prescriptions for his patients. Check my voicemail and call patients back immediately when I am away from my desk and in the operatory. Check all e-mails and respond back in a timely manner.
Familiar with all dental codes and using the proper codes to batch insurance and create treatment plans for the corresponding procedures.
Use quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Monitor office supplies by checking inventory and placing orders. Monitor all implant kits and order replacement parts for all implant related procedures as well as anything needed for surgery and extractions.
Resolve customer issues quickly and notifiy the doctor immediately if problems escalated.
Train new team members on company procedures, customer service and issue resolution.
Calculate billings and post charges to accounts, reviewing charges with guests at checkout.
Keep accounts in balance and run daily reports to verify totals. I have 3 different providers under 1 doctor. I also use 5 other providers in my treatment plans and making sure I collect the money and charge out the correct procedure or product under the correct provider.
Deliver product demonstrations and sample applications, raising exposure of key brands. Selling Z. O. (Zein Obagi) medical grade facial products.
Boost satisfaction and repeat business by recommending products in alignment with customer needs.
Arrange merchandise to present visually appealing displays and attract clientele.
Listen to customer needs and desires to identify and recommend optimal products.
Develop strong rapport with customers and create positive impression of business.
Open, shelve and merchandise new Z.O. products in visually appealing and organize displays for optimal sales promotions. Make Facebook and Instagram posts for the business.
Expertly manage planning, scheduling and coordination of all procedures.
Educate patients about surgeries and provide treatment plan documentation.
Frequently double-check patient histories and current information while scheduling follow-ups and other appointments.
Receive and route laboratory results to correct clinical staff members.
Record all pathology documentation and mail biopsies to pathologist with correct paperwork with medical insurance information attached.
Schedule patient appointments in respective doctors' calendars and follow up with reminder phone calls. I work closely with 5 dentists and 1 oral surgeon and coordinate appointments between them. The most common procedure is full mouth extractions and delivering the immediate dentures with the dentist the same day. The "All on Four" or "All on Six" cases require lots of attention to detail between the dentist and oral surgeon and I help execute that and keep in touch with the patient.
Complete administrative patient intakes with case histories, insurance information and mandated forms. Make sure we have necessary consent forms on all patients prior to all procedures.
Provide after hours care when necessary by answering after hours cell phone I take home with me on nights and weekends.
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