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Lead Optician Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-focused Eyewear Specialist with 30 plus years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top eyewear sales in store. Meticulous Optician with 30 plus years of progressive optical experience. Dedicated to attentive customer care resulting in correct eyewear choices and satisfied, repeat customers. Technically-advanced student of eyewear advances with proven ability to keep up with trends in field and lead clients and colleagues to best solutions. Expertise includes conducting eye tests, collecting measurements and documenting patient histories to complete smooth and efficient appointments. Successful at collaborating Opticians to meet patient needs and provide optimal eye care. Desire to take on new position with growing team at Crystal. Customer-focused Eyewear Specialist with 30 plus years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top eyewear sales in store.

Skills
  • Evaluating patients
  • Managing inventory
  • Frames adjustment
  • Quality control
  • Glasses repair
  • Fittings
  • Computer skills
  • Planning
  • Troubleshooting
  • First Aid/CPR
  • Coordination
  • Basic math
  • Analytical
  • Conflict resolution
  • Relationship building
  • Flexible
  • Maintenance & Repair
  • Training & Development
Experience
08/2015 to Current
Lead Optician Healthcare Partners Gunderson, WA,
  • Trained and mentored 6 new eyewear specialists and continued education to keep up with current technologies.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Repaired and adjusted frames to meet customer needs.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Managed client frame selection processes and walked through lens options.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Trained and mentored [Number] new eyewear specialists and continued education to keep up with current technologies.
04/2014 to 08/2015
Dispensing Optician Walman Optical Company Dayton, OH,
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Managed client frame selection processes and walked through lens options.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Repaired and adjusted frames to meet customer needs.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
07/2013 to 08/2014
Optical Dispenser Kaiser Permanente Norwalk, CA,
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Trained and mentored [Number] new eyewear specialists and continued education to keep up with current technologies.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Repaired and adjusted frames to meet customer needs.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Managed client frame selection processes and walked through lens options.
Education and Training
Expected in 05/1996
Associate of Science: Psychology
Hawaii Pacific University - Honolulu, HI
GPA:

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Resume Overview

School Attended
  • Hawaii Pacific University
Job Titles Held:
  • Lead Optician
  • Dispensing Optician
  • Optical Dispenser
Degrees
  • Associate of Science

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