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lead optical technician resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Excellent communication and conflict resolution skills. Enthusiastic Optical technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of responsibility and training in Management. Motivated to learn, grow and excel in ECP.

Skills
  • Leadership
  • Teambuilding
  • Multitasking abilities
  • Computer skills
  • Verbal and written communication
  • Interpersonal Communication
  • Planning and Coordination
  • Customer service
Work History
04/2017 to Current
Lead Optical Technician Michaels Stores Millbury, MA,
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Acquainted patients with procedures and explained purpose of testing to establish consent. Including OCT specialty testing.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Collaborated with optometry staff to reach individual and team goals.
  • Managed office and staff when Office manager was not able to be in the office.
  • Cross-trained in all departments of the office.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
08/2013 to 04/2017
Assistant Store Manager Amita Health Tomahawk, WI,
  • Coached 7 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [90]%.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Approved regular payroll submissions for 7 employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff of 7 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
10/2004 to 01/2010
Surgical Technician Bergan Mercy Medical Center City, STATE,
  • Performed and documented pre-surgery demographics, vital signs and surgical prep ordered by surgeon.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Collected, prepared, and disposed of medical specimens.
  • Worked with Director of surgery to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
  • Assisted R.N.s, Anesthesiologists, CRNAS and RTs in PACU (post-anesthesia care unit) in pain management, maintaining vitals, and safely transporting patients to other care units in hospital while maintaining proper oxygen.
  • Assisting in organ transplant.
  • Urgent runs to blood bank and pharmacy when conditions arrive.
  • Performing CPR.
  • Updating and providing support to patient families.
  • Taking doctor's orders, documentation and putting orders into patient charts using Epic software.
Education
Expected in to to
Associate of Science: General Studies
Metropolitan Community College - Omaha, NE
GPA:
Expected in 05/2015 to to
Associate of Science: Respiratory Therapy
Washburn University of Topeka - Topeka, KS
GPA:
  • Dean's List Fall 2012-Spring 2014
Expected in 05/1996 to to
High School Diploma:
Santa Fe Trail High School - Carbondale, KS
GPA:

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Resume Overview

School Attended

  • Metropolitan Community College
  • Washburn University of Topeka
  • Santa Fe Trail High School

Job Titles Held:

  • Lead Optical Technician
  • Assistant Store Manager
  • Surgical Technician

Degrees

  • Associate of Science
  • Associate of Science
  • High School Diploma

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