lead operator resume example with 17+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Dalton Mcmichael High School Mayodan, NC Expected in 06/2005 High School Diploma : - GPA :
Wood Plc - Lead Operator
Sweeny, TX, 08/2011 - Current
  • Created and maintained daily activity logs to track ongoing operational performance.
  • Maintained tools by cleaning before and after each shift.
  • Evaluated materials for quality and sorted parts and final products.
  • Put completed products into packages and moved to staging locations.
  • Received and processed written and verbal instructions, prints and work orders.
  • Set up machines at start of shift, checking for [Type] issues and potential malfunctions.
  • Performed troubleshooting techniques and testing procedures to keep machines working optimally.
  • Identified machinery issues and repaired parts to keep equipment up and running.
  • Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
  • Maintained high-level communication with direct supervisors to support rapid issue resolution.
  • Calibrated company machines at beginning and end of shifts.
  • Maintained correct temperature, levels and pressures on process systems and equipment.
  • Operated [Type] equipment following corporate and manufacturer procedures.
  • Inspected [Type] equipment on daily basis and made monitoring adjustments to maintain system integrity and peak operations.
  • Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.
  • Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
  • Maintained open communication with systems operators to keep line voltages, transmission loads and frequencies in check.
  • Collected oil, water and electrolyte samples to complete laboratory testing.
  • Worked in high heat environment safely
  • Worked with furnaces that melted metal at Temps above 2100 Celsius
  • Compiled operational data into reports to help management spot trends and resolve problems.
Dish Network Corporation - Satellite Installation Technician
Charlotte, NC, 11/2010 - 05/2011

Climbed ladders and confined spaces. Installed satellite dishes and satellite service. Worked with customers and electrical equipment in all types of weather. Did the job safely and professionally

  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Set up internet services, placed routers and configured WiFi access.
  • Upsold customers by suggesting additional services and products, including [Product or Service].
  • Communicated with customers to explain installation process and ideal satellite dish placement.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Gained customer approval of installation specifics, including dish location, before beginning work.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Managed fast-paced daily workload of appointments at residential and business locations.
  • Documented inventory in company vehicle every [Timeframe] for recordkeeping.
  • Dug trenches through gravel, rocks and tree roots to lay cable.
  • Installed and repaired distribution racks and cables.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Assembled and installed communication equipment.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Ran wires between components and to outside cable systems.
  • Tested connections to verify power supplies and communication link functionality.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Aaa Northern California, Nevada & Utah - Team Leader
West Jordan, UT, 06/2005 - 11/2010
  • Fostered positive employee relationships through communication, training and development coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained daily inventory to facilitate successful material distribution.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

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Resume Overview

School Attended

  • Dalton Mcmichael High School

Job Titles Held:

  • Lead Operator
  • Satellite Installation Technician
  • Team Leader


  • High School Diploma

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