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lead operator resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Demonstrated skills in balancing loads, maintaining equipment and coordinating operations in facilities. Good technical and repair knowledge combined with superior work ethic and team-oriented approach. Highly observant, well-organized and proficient in SCADA management.

Diligent Lead Operator with talents in identifying mechanical issues, effectively troubleshooting problems to avoid downtime and regularly adjusting machines to maximize efficiency. Adept at setting up, starting up and breaking down equipment at the beginning and end of each shift.

Systematic Lead Operator adept in monitoring and operating the production area to ensure machines are running correctly. Committed to adhering to safety and quality standards. Experience performing troubleshooting techniques, calibrations and testing procedures.

Demonstrated success in monitoring operations, documenting data and submitting timely reports and log updates. Well-versed in scheduling and carrying out preventive, predictive and corrective maintenance procedures. Familiar with completing routine inspections and correcting abnormalities or escalating larger concerns.

Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.

Skills
  • Lockout and tagout procedures
  • Ability to troubleshoot
  • Familiarity with production scheduling
  • Excellent active listening
  • Hazardous materials handling
  • Understanding of quality control
  • Adept at group work
  • Shift supervision
  • Data entry
  • Inspection skills
  • Safety management
  • Temperature monitoring
  • Forklift operation
  • Waste disposal
  • Supervision
  • Insurance billing
  • Operational improvement
  • Team building
  • Planning and coordination
  • Invoice generation
  • Problem resolution
  • Relationship development
  • Security systems
  • Business operations
  • Administrative support
  • Process improvement
  • Organization
  • Communications
  • Inventory management
  • Project organization
  • RFI Scanners
  • MS Office
  • Customer service
  • First Aid/CPR
  • Team management
Experience
06/2018 to Current
Lead Operator Suez Port Lavaca, TX,
  • Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.
  • Compiled operational data into reports to help management spot trends and resolve problems.
  • Monitored operating power plant equipment and readouts to identify problems and pursue corrective action.
  • Regulated system conditions to balance power generation, cost and safety concerns.
  • Collected oil, water and electrolyte samples to complete laboratory testing.
  • Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
  • Maintained open communication with systems operators to keep line voltages, transmission loads and frequencies in check.
  • Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
  • Created and maintained detailed daily activity logs.
  • Calibrated each machine at beginning and end of each shift.
  • Maintained tools by cleaning before and after each shift.
  • Identified machinery issues and repaired parts to keep equipment up and running.
  • Performed troubleshooting techniques and testing procedures to ensure each machine was working optimally.
  • Monitored and inspected equipment, systems and control boards.
  • Maintained plant cleanliness and completed general housekeeping tasks to keep operations audit-ready.
  • Adhered to plant safety and environmental policies and procedures at all times.
  • Identified and reported abnormalities to supervisor for timely corrective actions.
  • Updated computer data logs and prepared reports to inform next shift about notable needs and incidents.
01/2013 to 06/2018
Customer Service Specialist Porch.Com Washington, MA,
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Processed customer account changes.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assisted in training and motivating new employees.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Handled customer complaints promptly and effectively.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Referred customers to business partners based on individual preferences and demographics.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Relayed productive customer feedback to marketing teams.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Processed orders, keeping customers advised of status.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Met service team sales targets and call handling quotas consistentantly.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
11/2005 to 01/2013
Quality Control Technician Amc Networks Bethpage, NY,
  • Performed visual and dimensional inspections on manufactured parts.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Provided lab staff with samples for testing to check quality and safety of finished products.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Outlined remediation plans to standardize results to meet compliance regulations.
  • Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
  • Generated performance reports to outline quality management effectiveness and achieve goals.
  • Analyzed production accuracy, testing equipment and engineering drawings to formulate corrective action plans.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Recorded lot numbers and serial numbers in ERP system for traceability of all items produced.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
Education and Training
Expected in 06/2005 to to
High School Diploma:
Etowah High School - Attalla, AL
GPA:

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Resume Overview

School Attended

  • Etowah High School

Job Titles Held:

  • Lead Operator
  • Customer Service Specialist
  • Quality Control Technician

Degrees

  • High School Diploma

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