lead operations associate resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Inventive Leader of Operations, finance and Security Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Education and Training
Gateway Community College New Haven, CT Expected in : - GPA :

(some college)

North Haven High School North Haven, CT Expected in 06/2007 High School Diploma : - GPA :

Connecticut state Guard Card (since 2015)

Finance & Security
Cetera Financial Group - Lead Operations Associate
Hartford, CT, 05/2017 - Current
  • Work hand and hand with Branch Manager to run Branch
  • Preparing Branch schedule and weekly plans
  • Quiz knowledge on all employees for policy and procedures
  • Communicate with facilities to make sure all equipment is running in a proper function
  • Checks scores and errors
  • Takes transactions on the teller line
  • Assist with account maintenance and difficult situations with accounts and customers
  • Able to give overrides
  • Supervise all staff
  • Supported project management to achieve on time and in line with requirements
  • Developed and suggested new strategies and tactics for improvements
  • Collaborated with internal departments to enhance operations by supporting and improvements
  • Shipped packages and received goods and materials under guidance of company's procedures
  • Placing orders for Branch
  • Motivated and guided group of new level employees
  • Perform daily downloads (meeting huddles)
Gfa International - Receptionist
Sarasota, FL, 10/2018 - 01/2019
  • Answered and directed incoming calls using multi-line telephone system
  • Delivered administrative support by making copies, sending faxes, organizing documents and rearranging schedules
  • Maintained daily calendars, set appointments with clients
  • Sorted incoming mail and directed to correct personnel each day
  • Screened and verified visitors for identification credentials and purpose of visit
  • Directed and oversaw office personnel activities
  • Answered and transferred phone calls
  • Greeted incoming patients and verified access
  • Managed customer complaints and rectified issues to complete satisfaction
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
West Virginia State Parks - Security Guard
Dunmore, WV, 03/2012 - 11/2015
  • Followed security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
  • Responded to and thoroughly investigated reported incidents to protect company assets
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds
  • Collaborated with local law enforcement agencies to support criminal investigations
  • Monitored access control systems and key code records for suspicious activities
  • Trained new security officers on safety protocols and company standards
  • Supervised property entrances and exits and monitored employee safety
  • Responded to alarms and disturbances to maintain safety

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Resume Overview

School Attended

  • Gateway Community College
  • North Haven High School

Job Titles Held:

  • Lead Operations Associate
  • Receptionist
  • Security Guard


  • Some College (No Degree)
  • High School Diploma

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