Lead Of Service Resume Example Forever 21

LEAD OF SERVICE

Summary

Reliable and friendly adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences. Love working as a team and create a great work environment. Working with kids is my passion because I have the tools they need in order to succeed and become great leaders.

Skills

Coach
Customer service
English
Leadership
Money
Photocopiers
Policies
Printers
Reading

Sales
Management
Spanish
Time management
Flexible
Cash handling accuracy
Organized
Perfect attendance record
Cheerful and energetic

Experience

Lead of ServiceForever 21 | Santa Ana, California | Nov 2017-Current

Provided quality customer service while cultivating client satisfaction and loyalty.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Researched items at other locations to find products requested by shoppers.
Trained and developed new team members and Sales Associates.
Scanned and bagged items and operated cash register to check out store patrons.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Coached other employees in effective customer service and successful selling techniques.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting product in store.
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and satisfying customers.
Planned and updated work schedules for optimal coverage of expected business needs.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Delegated tasks to specific employees based on individual knowledge and strengths.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Mentored newly hired associates in up-selling techniques, customer servicing and suggesting styles to improve sales expertise.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Key Holder and Sales AssociateFallas | Santa Ana, California | Apr 2016-Mar 2017

Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting Cothing items.
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Supervised teams of up to 4 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
Oversaw entire stock management process, including receiving incoming merchandise and shelf replenishment.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Delegated tasks to specific employees based on individual knowledge and strengths.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Planned and updated work schedules for optimal coverage of expected business needs.

VolunteerJohn Adams Elementary School | Santa Ana, California | Apr 2016-Mar 2017

Straightened classroom, placing books back on shelves to keep areas well-maintained and organized.
Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Organized and distributed learning materials like homework, textbooks and classroom supplies.
Operated Copying Machine, Laminator and Computers.

Education and Training

Associate of Arts: Human DevelopmentSanta Ana College | | Santa Ana, CA | Jun 2017

Resume Overview

Companies Worked For:

Forever 21
Fallas
John Adams Elementary School

School Attended

Santa Ana College

Job Titles Held:

Lead of Service
Key Holder and Sales Associate
Volunteer

Degrees

Associate of Arts : Human Development

Lead of Service Resume Example

Resume Score: 80%

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