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Lead Mediation/CNA Resume Example

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LEAD MEDIATION/CNA
Professional Summary

TCAAFRTQ

Education and Training
Bachelor of Arts: Sociology, Psychology2011Lenoir-Rhyne UniversityHickory, NC, US

Lenoir-Rhyne University Hickory, NC Bachelor of Arts (Major: Sociology with a focus in Criminology, Minor: Psychology) August 2011

Master in Business Administration: Healthcare AdministrationLenoir-Rhyne UniversityHickory, NC, USLenoir-Rhyne University Hickory, NC Master in Business Administration in Healthcare Administration August 2011-Present
Skill Highlights

  • Critical thinking proficiency
  • Experienced with Windows, Excel, Microsoft Word, and PowerPoint
  • QDDP/QMRD experience
  • Claims analysis and review specialist
  • In-depth claims knowledge
  • Staff training and development
  • Staffing management ability
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Confident public speaker
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Financial aptitude
  • Relationship and team building

Professional Experience
Lead Mediation/CNA01/2013 to CurrentBroughton HospitalMorganton, NC
  • Carefully selected, developed and retained qualified staff, as well as trained several new staff annually.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Evaluated patient care procedural changes for effectiveness.
  • Administered, directed and coordinated the activities of the agency.
  • Served as liaison between management, clinical staff and the community.
  • Expertly planned, coordinated, organized and directed all operations of the agency.
  • Cooperated with other health related agencies and organizations in community activities.
  • Ensured the accuracy of public information and materials.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Planned, organized, supervised and provided assignments for technical, office and biomedical staff. Managed an average of 10 employees each shift.
  • Monitored infection control procedures to ensure facility-wide health and safety.
  • Supervisor: Kelly Chester
  • Phone: 828-850-4277
Support Specialist06/2012 to 01/2013ResCare IncHickory, NC
  • Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
  • Analyzed facility activities and data to properly assess risk management and improve services.
  • Served as liaison between management, clinical staff and the community.
  • Cooperated with other health related agencies and organizations in community activities.
  • Ensured the accuracy of public information and materials.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
  • Supervisor: Danielle March
  • Phone: 828-466-6023
Assistant Professional Counseling Manager05/2011 to 05/2012Youth Image, IncMorganton, NC
  • Carefully selected, developed and retained qualified staff, as well as trained several new staff annually.
  • Conducted or approved the performance evaluations for all department employees.
  • Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
  • Routinely evaluated the overall resident care within the facility and diligently enforced high standards.
  • Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
  • Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
  • Monitored infection control procedures to ensure facility-wide health and safety.
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Administered, directed and coordinated the activities of the agency.
  • Expertly planned, coordinated, organized and directed all operations of the agency.
  • Supervisor: Ralph Collette
  • Phone: 828-433-4485
Speech Lab Tutor09/2010 to 05/2011Lenoir-Rhyne UniversityHickory, NC
  • Determined the training needs of each student through academic assessments.
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of Speaking in Public.
  • Instructed students of various backgrounds and learning styles by employing a variety of instructional resources.
  • Integrated technology into the classroom as an instructional tool such as the Smartboard.
  • Supervisor: Nicholas Zaunbrecher
  • Phone: 828-328-1741
Accomplishments

  • Delivered compassionate care that exceeded hospital requirements.
  • Successfully provided quality care to numerous patients in Broughton Hospital and other MRDD facilites.
  • Ensured charting accuracy through precise documentation.
  • OSHA Compliance
  • Properly disposed of daily biohazard waste in compliance with federal and local regulations.
  • Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.

Certifications
CNA Nurse Aide
Skills

Microsoft Office programs, Cna, Healthcare: computerized charting, STD counseling, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

Companies Worked For:

  • Broughton Hospital
  • ResCare Inc
  • Youth Image, Inc
  • Lenoir-Rhyne University

School Attended

  • Lenoir-Rhyne University

Job Titles Held:

  • Lead Mediation/CNA
  • Support Specialist
  • Assistant Professional Counseling Manager
  • Speech Lab Tutor

Degrees

  • Bachelor of Arts : Sociology, Psychology 2011
    Master in Business Administration : Healthcare Administration

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