Lead Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Staff development and leadership
  • Training leadership
  • Qualified lead generation
  • Meeting leadership
  • Leading performances
  • Team leadership, training and development
  • Experience in leadership roles
  • Cross-functional team leadership
  • Sales lead development
  • Meeting planning and leadership
  • Customer service
  • Organization
  • Problem resolution
  • Communications
  • Invoice generation
  • MS Office
  • Inventory management
  • ECG rhythm interpretation
  • Supervision
  • Database entry
  • Employee training and development
  • Faxing documents
  • Meeting participation
  • Multi-line phone systems
  • Data entry documentation
  • Sensitive material handling
  • Knowledge of medical terminology
  • Medical records management
  • Patient relations
  • Understanding of medical laws
  • Knowledge of HIPAA regulations
  • Data entry
  • Patient scheduling
  • Charting expertise
  • CPR and Child CPR Training
  • CPR certified
  • Infant CPR certified
  • CPR and BLS certified
  • Exceptional time management
  • Bloodborne pathogen training
  • Excellent oral and written communication
  • Supply inventory management
  • Quality assurance controls
  • Hospitality background
  • Customer service-focused
Lead Manager , 05/2014 to Current
Life Storage Inc.Tomball, TX,
  • Analyzed team performance on weekly basis through review
  • Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Checked 175+ rooms per day to verify vacancies post-checkout.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Coached new Housekeeper's by demonstrating approved cleaning procedures. Any room damage.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Organized supplies for efficient use based on expected customer needs.
  • Coached new Housekeeper's by demonstrating approved cleaning procedures.any room damage.
Client Services Manager, 05/2006 to 12/2011
American Title IncLongview, TX,
  • Manage staff and daily operations of a small business including payroll, accounts payable, and appointment scheduling.
  • Schedule state conducted continuing education and regulatory requirements.
  • Monitor salon e-mail and online chat services.
  • Implement marketing campaigns, designed programs and incentives to promote and increase brand awareness.
  • Create marketing events for area high schools, colleges and universities.
  • Spearhead salon events and trade shows such as local hair and nail shows, fashion shows, and training events.
  • Develop local business partnership opportunities to generate more clientele and new business strategies.
  • Maintain client records and salon database.
  • Resolve customer complaints and escalations.
  • Order, receive, or stock salon supplies and retail products.
  • Process payment and return transactions such as cash, checks, PayPal, credit and debit cards.
  • Responsible for maintaining updates Material Safely Data Sheets for all chemical based products.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Office Assistant, 05/2007 to 08/2009
Johns Hopkins UniversityBaltimore, MD,
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Supported clerical needs of more than 3 managers, including taking messages, scanning documents and routing business correspondence.
  • Maintained business records by updating customer information.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
Education and Training
Certification : Electrocardiograph Technology, Expected in 10/2020
Midlands Technical College - West Columbia, SC
  • ALUMNI Member
  • Completed professional development in EKGTechnology
Professional Cretification: Medical Office Computer Specialist, Expected in 08/2018
Midlands Technical College - West Columbia, SC

Certification Medical Office SPECIALIST, Midlands Technical College, 9.3 CEUs

  • Alumni Member
  • Completed professional development in Medical office specialist.
High School Diploma: , Expected in 06/2001
W.J. Keenan High School - Columbia, SC
Activities and Honors
Additional Information

. 17 years of house keeping experience in custodial, resident ion, and business as well as move in and move out cleanings.

.5 years in management in housekeeping, hospitality, and office.

4 years in customer service.

Additional employment not listed

Molly Maids

Merry Maids

toys r us

Professional House cleaners

. 17 years of house keeping exsperiance in custodial, resident ion, and business as well as move in and move out cleanings.

Divas Cleaning service

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Resume Overview

School Attended
  • Midlands Technical College
  • Midlands Technical College
  • W.J. Keenan High School
Job Titles Held:
  • Lead Manager
  • Client Services Manager
  • Office Assistant
  • Certification
  • Professional Cretification
  • High School Diploma

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