Lead Management Director Resume Example Pearson

LEAD MANAGEMENT DIRECTOR

Professional Summary

Knowledgeable individual with over 17 years of sales and management experience in product & technology offerings. Leveraged & mastered available resources to generate leads and pursue opportunities. Excellent reputation for resolving problems, improving customer satisfaction, and executing account strategies by collaborating with the team to deliver stronger and more impactful value propositions. Worked in various CRMs, most recently Salesforce to track customer activity to execute on account strategy and identify additional opportunities. Exceptional organizational skills that assisted in focusing on solutions / consultative sales processes to ensure the right fit and long term success for customers. Multiple years of working and managing end to end sales process experience, especially strong in prospecting, discovery, objection handling, and closing accounts. Driven Account Executive with distinct understanding and commitment to increasing sales for maximized company revenue. Knowledgeable about conflict resolution, solutions-oriented problem solving. Known for excellent customer service and great salesmanship. Successful sales manager with 17+ years of planning, developing and executing. Manages relationships with internal and external clients with ease and responds quickly to evolving situations. Strong communicator with well-developed analytical and strategic thinking skills.

Work History

Pearson - Lead Management DirectorPhoenix, AZ07/2019 - Current

Measured partner performance and reported metrics to leadership team members.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Performed forecasting to identify necessary changes within the business.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Oversaw Scrum Teams to help improve and implement new lead management processes.
Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
Monitored customer trends and market conditions in order to adjust strategies and achieve sales goals.
Coordinated statistical data analysis, design, and information flow.
Produced monthly recruitment reports using advanced Excel spreadsheet functions.

Pearson - Recruitment Manager ASUChandler, AZ03/2018 - 06/2019

Effectively organizes team efforts to continuously exceed recruitment goals while maintaining excellent service standards.
Analyze reports related to the day-to-day operations and overall productivity of the team to improve accuracy in forecasts and to drive performance.
Ability to research current and previous years program data to accurately project and forecast future goals.
Able to work collaboratively with managers and directors to improve on business practices within Pearson.
Facilitate one-on-one meetings with each team member on their performance to identify areas for team growth and individual development of skill sets. This includes the areas of lead management, quality communication with students, forecasting, performance, individualcoaching, developmental needs, prioritization of workload, and personnel concerns.
Able to drive performance through the creation of a productive and fun work environment that helped maximize retention within the team.
Actively participates in interviewing, onboarding, training, and management of Enrollment Advisors. This includes being a member of the interview committee.
Effectively help manage the team by delivering and analyzing daily reports, reviewing files for accuracy and auditing using various measurement tools.

Apollo Education Group - Business Operations ManagerPhoenix, AZ07/2003 - 02/2018

· Analyze reports related to the day-to-day operations and overall productivity of the team to improve accuracy in forecasts and drive performance.

· Audit database records to find opportunities to improve on adherence to lead management guidelines, quality and timeliness of email communications.

· Monitor performance and identify areas for team growth and individual development.

· Oversee lead management, quality communication with customers, forecasting and performance.

· Coach to improve skill sets and enhance customer service levels.

· Facilitate one-on-one meetings with individual team member to discuss topics relevant to performance, coaching and developmental needs, prioritization of workload, and personnel issues.

Skills

Customer presentations
Forecast preparation
Business development and planning

Relationship building and management
Strategic selling
Account management

Education

06/2009University of PhoenixPhoenixMBA: Business Administration And Management

Identify and solve problems to make better business decisions
Manage, develop and motivate employees to meet changing organizational needs
Leverage technology in a global environment to create a competitive edge
Evaluate risks and develop plans to minimize their impact
Develop awareness of your personal values and how they affect decision making
Align business decisions with your organization's values

Resume Overview

Companies Worked For:

Pearson
Apollo Education Group

School Attended

University of Phoenix

Job Titles Held:

Lead Management Director
Recruitment Manager ASU
Business Operations Manager

Degrees

MBA : Business Administration And Management

Lead Management Director Resume Example

Resume Score: 80%

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