Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
20 years of 'hands-on' experience in Information Technology Service and Delivery for Fortune 500 companies. Self-starter, result-driven, enthusiastic and passionate leader. Having a broad experience of managing diverse onshore, offshore and 'virtual' teams.
Effective communicator with extraordinary leadership and organizational skills; have a proven success record of building solid relationships with stakeholders, technical staff and global business units / clients.
Highlights
PMP Certification
Information System Management
Proficient in Incident and Problem Management
ITIL certified
Experience
08/2010 to CurrentLead IT ManagerHcl Technologies Ltd. | Lake, IL,
Managing
project of different size, complexity, and priority to support business critical
needs: legal and regulatory, strategic savings, service driven
Project
Governance; responsible for delivering on time, on budget
Working with
vendor starting from contract negotiation throughout the software design installation,
testing and post production support
Interact
with Architect group and Security team to ensure design adherence to the Company best practices and security standards
Closely working
with PMO on risk identification and response plans
Presenting
project dashboard to stakeholders, sponsors
Working with
application teams, CTO, external vendors and virtual teams
Support 300+
business users worldwide
Area Lead in
Incident Management  - coordinating with
appropriate technical teams in time of an outage; responsible for communication
with the business area; ensuring the quickest issue resolution with minimal
impact for business processing
Problem Management
process owner - investigating root cause for each incident; presenting at
platform stability EXEC meeting; leading SWAT teams to implement remediation steps; working with technical SMEs to mitigate the risk
and to ensure platform stability as a whole
As an SIO rep, responsible for coordination of Change
Management planning: reviewing and vetting changes at ECCB;
coordinating multiple simultaneous activities; working with stakeholders to resolve potential
scheduling conflicts
Responsible for
DR/BCP planning, and coordination
Vendor
management; cost optimization solutions
Responsible for
feasibility evaluation; review of application compatibility, coordination between
multiple application areas and technical area; estimation, and re-forecasting.
Approver for business and technical requirements. Support testing and
coordination of UAT.
Prioritizing projects and tasks based on the criticality
and considering platform release schedule
Lead the
remediation of the application deficiencies discovered in SOX certification
2010 to Project Manager, PMO office, Online TechnologiesBank Of America | City, STATE,
Manage decommission of the old legacy web platform
Coordinate rollout strategy to get clients to the new platform; analyze migration criteria by customer's group
Successfully completed rollout of Non-Resident Clients
Report project status to the Steering Committee
Defined PMO strategy that fitted both Bank of America (Six Sigma) and Merrill Lynch (Unified process) frameworks
Coordinate project's deliverables across multiple functional groups and applications
Interact with Online business users and IT personnel to define feasible rollout scope
Facilitate steady and ad-hoc team meetings within various technology groups
Use Project Management tools to create and track project plans, recognize and mitigate risk
Run meetings to coordinate issues resolution for different project stages
Assist Program Manager (PMO) to align project's tasks with release timelines
Responsible for tracking various project tasks, e.g. documentation review, engineering review
Developed Online Release training materials
Worked with virtual teams
2006 to 2010IT Team Lead, System AnalystPrudential Annuities | City, STATE,
Team lead for various small teams consisting of developers, testers and subject matter experts to support current functionality and the integration of new business requirements
Responsible for complex systems analysis, design, and re-engineering across multiple platforms and systems in highly regulated environment (SEC, FINRA)
Partnered with multiple business units and development teams to architect the best solution for each business requirement Presented in front of architectural board, prepared System Architect Documents, including logical diagrams, technical flows, contest diagrams
Lead "walk-through" sessions with developers, testers, and QA personnel to review deployment solution Developed and maintained Project Plans Implemented controls to mitigate operational risk
Developed internal controls and completed projects within a budget
Successfully multitasking; helped to prioritize tasks; effectively find solution in stressful situations
Coordinate estimation process between multiple functional groups; track project-related expenditures
Led the Annuities-wide initiative to develop integrated desktop application
Provided design solution to new system, and assisted business groups to identify the requirements
Worked closely with in-house developers and outside vendors to identify web services requirements Cooperated with Enterprise Development group to design web pages to satisfy business requirements and fits into the new Software Open Architecture web services 'structure'.
01/2004 to 05/2006ContractorMerril Lynch | City, STATE,
Worked on different projects in various business areas.
04/1996 to 2002AVP of Financial SystemsMerril Lynch | City, STATE,
Designed databases, data modeling, code development, worked on test cases, test execution, system's implementation and full support
Developed DB2 tables accessed from WEB where client had the ability to maintain disclosures and update business rules
Developed, tested and implemented initial table load process for the full-firm data of 11 million customers.
Team lead responsible for test effort coordination within few IT groups in multiple locations
Developed Wealth Management Asset valuation system Designed, developed, implemented and supported new Historical Asset DB, unit and integration
Developed on-line transaction for Financial Advisors to browse account activity for ADVEST (company acquired by Merrill Lynch)Wrote technical specifications, data modeling, and code development.
Skills
SDLC framework
Vast experience working on Infrastructure project delivery
Desktop/Citrix users support
Production support
Incident and Problem Management
System Analysis
Vendor Management
Quick IT
MS Project, MS Suite
Education
Expected in May 2010Master of Science | Information Technology Project ManagementStevens Institute of Technology, , GPA: Information Technology Project Management
Expected in June 1986Bachelor of Science | EngineeringSt. Petersburg University, , GPA: Engineering
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