Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
20 years of 'hands-on' experience in Information Technology Service and Delivery for Fortune 500 companies. Self-starter, result-driven, enthusiastic and passionate leader. Having a broad experience of managing diverse onshore, offshore and 'virtual' teams. Effective communicator with extraordinary leadership and organizational skills; have a proven success record of building solid relationships with stakeholders, technical staff and global business units / clients.
  • PMP Certification
  • Information System Management

  • Proficient in Incident and Problem Management
  • ITIL certified
08/2010 to Current Lead IT Manager Hcl Technologies Ltd. | Lake, IL,
  • Managing project of different size, complexity, and priority to support business critical needs: legal and regulatory, strategic savings, service driven
  • Project Governance; responsible for delivering on time, on budget
  • Working with vendor starting from contract negotiation throughout the software design installation, testing and post production support
  • Interact with Architect group and Security team to ensure design adherence to the Company best practices and security standards
  • Closely working with PMO on risk identification and response plans
  • Presenting project dashboard to stakeholders, sponsors
  • Working with application teams, CTO, external vendors and virtual teams
  • Support 300+ business users worldwide
  • Area Lead in Incident Management  - coordinating with appropriate technical teams in time of an outage; responsible for communication with the business area; ensuring the quickest issue resolution with minimal impact for business processing
  • Problem Management process owner - investigating root cause for each incident; presenting at platform stability EXEC meeting; leading SWAT teams to implement remediation steps; working with technical SMEs to mitigate the risk and to ensure platform stability as a whole
  • As an SIO rep, responsible for coordination of Change Management planning: reviewing and vetting changes at ECCB; coordinating multiple simultaneous activities; working with stakeholders to resolve potential scheduling conflicts
  • Responsible for DR/BCP planning, and coordination
  • Vendor management; cost optimization solutions
  • Responsible for feasibility evaluation; review of application compatibility, coordination between multiple application areas and technical area; estimation, and re-forecasting.
  • Approver for business and technical requirements. Support testing and coordination of UAT.
  • Prioritizing projects and tasks based on the criticality and considering platform release schedule
  • Lead the remediation of the application deficiencies discovered in SOX certification

2010 to Project Manager, PMO office, Online Technologies Bank Of America | City, STATE,
  • Manage decommission of the old legacy web platform
  • Coordinate rollout strategy to get clients to the new platform; analyze migration criteria by customer's group
  • Successfully completed rollout of Non-Resident Clients
  • Report project status to the Steering Committee
  • Defined PMO strategy that fitted both Bank of America (Six Sigma) and Merrill Lynch (Unified process) frameworks
  • Coordinate project's deliverables across multiple functional groups and applications
  • Interact with Online business users and IT personnel to define feasible rollout scope
  • Facilitate steady and ad-hoc team meetings within various technology groups
  • Use Project Management tools to create and track project plans, recognize and mitigate risk
  • Run meetings to coordinate issues resolution for different project stages
  • Assist Program Manager (PMO) to align project's tasks with release timelines
  • Responsible for tracking various project tasks, e.g. documentation review, engineering review
  • Developed Online Release training materials
  • Worked with virtual teams
2006 to 2010 IT Team Lead, System Analyst Prudential Annuities | City, STATE,
  • Team lead for various small teams consisting of developers, testers and subject matter experts to support current functionality and the integration of new business requirements
  • Responsible for complex systems analysis, design, and re-engineering across multiple platforms and systems in highly regulated environment (SEC, FINRA)
  • Partnered with multiple business units and development teams to architect the best solution for each business requirement Presented in front of architectural board, prepared System Architect Documents, including logical diagrams, technical flows, contest diagrams
  • Lead "walk-through" sessions with developers, testers, and QA personnel to review deployment solution Developed and maintained Project Plans Implemented controls to mitigate operational risk
  • Developed internal controls and completed projects within a budget
  • Successfully multitasking; helped to prioritize tasks; effectively find solution in stressful situations
  • Coordinate estimation process between multiple functional groups; track project-related expenditures
  • Led the Annuities-wide initiative to develop integrated desktop application
  • Provided design solution to new system, and assisted business groups to identify the requirements
  • Worked closely with in-house developers and outside vendors to identify web services requirements Cooperated with Enterprise Development group to design web pages to satisfy business requirements and fits into the new Software Open Architecture web services 'structure'.
01/2004 to 05/2006 Contractor Merril Lynch | City, STATE,
  • Worked on different projects in various business areas.
04/1996 to 2002 AVP of Financial Systems Merril Lynch | City, STATE,
  • Designed databases, data modeling, code development, worked on test cases, test execution, system's implementation and full support
  • Developed DB2 tables accessed from WEB where client had the ability to maintain disclosures and update business rules
  • Developed, tested and implemented initial table load process for the full-firm data of 11 million customers.
  • Team lead responsible for test effort coordination within few IT groups in multiple locations
  • Developed Wealth Management Asset valuation system Designed, developed, implemented and supported new Historical Asset DB, unit and integration
  • Developed on-line transaction for Financial Advisors to browse account activity for ADVEST (company acquired by Merrill Lynch)Wrote technical specifications, data modeling, and code development.
  • SDLC framework
  • Vast experience working on Infrastructure project delivery
  • Desktop/Citrix users support
  • Production support
  • Incident and Problem Management
  • System Analysis
  • Vendor Management
  • Quick IT
  • MS Project, MS Suite

Expected in May 2010 Master of Science | Information Technology Project Management Stevens Institute of Technology, , GPA:
Information Technology Project Management
Expected in June 1986 Bachelor of Science | Engineering St. Petersburg University, , GPA:

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School Attended

  • Stevens Institute of Technology
  • St. Petersburg University

Job Titles Held:

  • Lead IT Manager
  • Project Manager, PMO office, Online Technologies
  • IT Team Lead, System Analyst
  • Contractor
  • AVP of Financial Systems


  • Master of Science
  • Bachelor of Science

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