Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Flexible hard worker ready to learn and contribute to team success.
- Decision-making
- MS Office
- Collaboration
- Organizational skills
- Working collaboratively
- Active listening
- Relationship building
- Organization
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- People skills
- Problem resolution
- Team building
- Work ethic
- Friendly, positive attitude
- Conflict resolution
- Planning
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12/2020 to 09/2021 Lead in Aha Deparment Encompass Health Corp. – Oklahoma City, OK,
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Prepared and sent financial statements to support bookkeeping functions.
- Ordered ink cartridges, toner, paper and other office supplies.
09/2019 to 08/2020 Front Desk Receptionist Fred Hutchinson Cancer Research Center – Sunnyside, WA,
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients to gather intake data and verify chart information.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Helped patients complete paperwork and explained processes and procedures.
08/2018 to 11/2019 Research Associate Ingram Micro – City, STATE,
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Staged and sorted multiple types of products for loading.
- Generated shipping documents, including packing lists and invoices.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Managed warehouse system updates to increase productivity and reduce errors.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Reconciled accounting records, including shipping and receiving logs and purchase orders.
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
- Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
- Tagged unmarked merchandise with item number.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Logged unit quantities and entered data into inventory database.
- Loaded perishable goods into environmentally controlled trucks.
Expected in 05/2013 High School Diploma:
Norte Vista High School - Riverside, CA
GPA:
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