Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Flexible hard worker ready to learn and contribute to team success.
Skills
Decision-making
MS Office
Collaboration
Organizational skills
Working collaboratively
Active listening
Relationship building
Organization
People skills
Problem resolution
Team building
Work ethic
Friendly, positive attitude
Conflict resolution
Planning
Experience
12/2020 to 09/2021
Lead in Aha DeparmentEncompass Health Corp. – Oklahoma City, OK,
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Handled correspondence, managed files and performed other clerical duties for office staff.
Conducted patient intake interviews to collect medical information and insurance details.
Gathered, transcribed and typed medical information into charts.
Trained new staff on office procedures, insurance processes and medical terminology.
Prepared and sent financial statements to support bookkeeping functions.
Ordered ink cartridges, toner, paper and other office supplies.
09/2019 to 08/2020
Front Desk ReceptionistFred Hutchinson Cancer Research Center – Sunnyside, WA,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Educated patients about post-operative and at-home care for optimal outcomes.
Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Arranged documents for insurance claims.
Signed for packages, recorded all deliveries and distributed to personnel.
Scheduled cleanings and dental appointments for patients using appointment software.
Maintained master calendar and scheduled new appointments based on provider availability.
Scheduled and attended staff meetings and committees to record minutes for future reference.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Communicated with patients to gather intake data and verify chart information.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Helped patients complete paperwork and explained processes and procedures.
08/2018 to 11/2019
Research AssociateIngram Micro – City, STATE,
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Used pallet jacks to move items to and from warehouse locations.
Received deliveries, scanned packages and updated orders in internal database.
Recognized defective material and reported issues to management.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Staged and sorted multiple types of products for loading.
Generated shipping documents, including packing lists and invoices.
Examined packages and goods for damage and notified vendors of replacement needs.
Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Managed warehouse system updates to increase productivity and reduce errors.
Applied schedule, organizational and routing knowledge to enhance delivery planning.
Reconciled accounting records, including shipping and receiving logs and purchase orders.
Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
Tagged unmarked merchandise with item number.
Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Planned stock quantities according to marketplace demand and sales forecasts.
Logged unit quantities and entered data into inventory database.
Loaded perishable goods into environmentally controlled trucks.
Education and Training
Expected in 05/2013
High School Diploma: Norte Vista High School - Riverside, CA GPA:
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