lead idd service coordinator resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned Lead Service Coordinator/Case Manager with superior skills in working in both team-based and independent capacities. I bring a strong work ethic and excellent organizational skills to any setting. I have a very positive attitude, excellent communication skills, as well as great community outreach strategies. I am hard working, reliable and task oriented. I have a "Client First" philosophy and believe positive leadership is key. Excited to begin new challenge with successful team.

  • Safety planning
  • Leadership skills
  • Documentation skills
  • Community resources
  • Defining treatment objectives
  • Crisis management
  • Client evaluation
  • Relationship development
  • First Aid/CPR
  • Communications
  • Customer service
  • Planning and coordination
  • Team building
  • Supervision
  • Problem resolution
  • Emotional awareness
  • Treatment plans knowledge
  • Care planning
  • Suicide prevention specialist
  • Community outreach expert
  • Confidential documentation and recordkeeping
  • Motivational skills
  • Client-focused service
Lead IDD Service Coordinator, 09/2016 - Current
Pecan Valley Centers City, STATE,
  • Support the execution of social service programs for individuals with disabilities.
  • Oversee that Individuals with disabilities receive the services they need to be a happy, productive member of their community.
  • Coordinate meetings with the individual, families and agencies to ensure needed services are being provided effectively and in a timely manner.
  • Develop Personal Developmental Plan based on the services clients are receiving.
  • Train IDD Service Coordinators on HHSC guidelines, company policy, and crisis intervention strategies.
  • Develop and implement quality standards for IDD Service Coordination program.
  • Monitor staff documentation to maintain consistent policies and current records mandated by the state.
  • Researched resolutions, contacted necessary departments and responded back to families, staff and agencies for follow up.
  • Audit staff's progress and charts to ensure state guidelines are being followed and clients are receiving exceptional care.
  • Collaborate with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
  • Conduct interviews with the individual, Guardian, family and provider staff with a focus on the individual and the outcomes in their Plan of Care.
  • Determine if the individual's outcomes are being achieved, have been accomplished or need to be revised.
Lead Youth Wrap Around Facilitator , 04/2012 - 08/2016
Pecan Valley Centers City, STATE,
  • Developed and implemented comprehensive treatment plans focusing on problem solving skills, strengths and creative thinking.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Conducted psychiatric evaluations and executed family intervention strategies for families in crisis.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Evaluated patient behavior, affect and family dynamics to determine correct behavioral program to use for recovery.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
Youth Case Manager/ Wrap Around Facilitator, 02/2001 - 08/2007
Pecan Valley Centers City, STATE,
  • Coordinated activities involving parents in conjunction with in-community services to facilitate recovery within the family.
  • Worked with community agencies to engage youth in pro-social activities and help families access services.
  • Interviewed clients to assess level of mental illness, behavioral problems, capabilities and strengths.
  • Entered client data in centralized database and maintained up-to-date case records for up to 60 youth/adolescent clients.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Conferred with clients to discuss options and goals for optimal recovery.
  • Applied proactive behavior management techniques for home, social and classroom environments.
  • Built and strengthened positive relationships with youth, parents and teaching staff.
  • Expanded program outreach by delivering talks to community and law enforcement groups.
  • Partnered with interdisciplinary teams to implement care plans.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Facilitated psychiatric commitments to state and private mental health facilities as a member of the crisis intervention team.
Education and Training
Bachelor of Science: Psychology, Expected in 12/2001
Tarleton State University - Stephenville, TX
Status -


  • Selected as Lead Wrap Around Facilitator
  • Selected as Lead IDD Service Coordinator
  • Employee of the year for the IDD department (2019)

Certified/currently trained in:

  • Mental Health First Aid
  • Crisis Intervention
  • TIC- Trauma Informed Care for IDD population
  • Identifying Abuse and Neglect
  • Mental Health 1st Aid
  • Cultural Competency
  • Cooperate Compliance and Ethics
  • PTSD

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Resume Overview

School Attended

  • Tarleton State University

Job Titles Held:

  • Lead IDD Service Coordinator
  • Lead Youth Wrap Around Facilitator
  • Youth Case Manager/ Wrap Around Facilitator


  • Bachelor of Science

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