Lead Generation Specialist Resume Example
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LEAD GENERATION SPECIALIST
Summary
Inspiring sales manager with extensive experience in the direct sales industry and 8 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Skills
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Experience
Lead Generation Specialist / Neustar, Inc. - San Diego , CA03/2012 - 07/2012
- Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
- Improved profit margins by streamlining operations and workflow.
- Educated customers on product functionality through live demonstrations.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Negotiated sales prices with potential buyers to elicit best profit margins for company.
- Collaborated with team to develop effective, winning sales strategies.
- Followed up with recent sales customers to establish working relationships and brand loyalty.
- Built territory-specific sales plans by reviewing competitor activities and lead spending trends.
- Upsold product accessories and warranties to bolster revenues on each sale.
- Listened to customers to understand needs and put together optimal solutions.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
- Finalized paperwork for sales and service policies to lock in new customers.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Sales Manager / Infinity Contact, Inc - Bingham Farms , MI11/2012 - 11/2020
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
- Recruited, hired and trained 5 plus employees for marketing and sales department.
- Led staff meetings for team of 20 to communicate sales training and sales goals.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Trained entry level recruits and senior salesmen in customer service initiatives and realized 70% client retention rate within 90 days.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Met with each associate to establish realistic monthly sales goals.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Sales Manager / Infinity Contact, Inc - Cedar Rapids , IA10/2019 - 03/2020
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Supported all sales team members to drive growth and development.
- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Penetrated new markets by investigating competitor products, services and trends.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Transitioned CRM strategy to DealerCenter to automate leads management.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
- Developed and implemented new sales strategies to update product lines.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Provided information on company promotions and special sales to customers.
- Created and finalized quotes to complete deals between company, vendors and customers.
Education and Training
Vanden High School - City, State03/2012High School Diploma
I acquired extra credits so that I could graduate 4 months early.
Accomplishments
Number one kirby salesman in the country from 2014-2018.
Youngest kirby distributor of my generation. Opened up my own office at the age of 20.
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Resume Overview
School Attended
- Vanden High School
Job Titles Held:
- Lead Generation Specialist
- Sales Manager
Degrees
- Vanden High School -
City,
State
03/2012 High School Diploma
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