Results Systems Support Analyst, with indebt knowledge of Fresenius environment, supporting application software and infrastructure. I earned the role of Team Lead, through my years of gaining the knowledge of all depts. in the corporate organization. Proven ability to work in a team-oriented environment and deliver results working with end-users. Direct hands-on experience in maintaining, installing, and managing servers, workstations, desktops and laptops. In depth knowledge of wireless network technologies, protocols, computer architecture, and operating systems in Windows 7, Windows 8.1, Server 2008 R2, Server 2012 R2, and Active Directory. Strong communication skills and ability to multi-task in an active and changing office environment. Significantly increased end-user satisfaction.
Hardware Skills Computers: IBM/ Lenovo Thinkpadlaptops; Dell Certified: Dell Latitude laptops, Dell desktops. Printers: HP LaserJet printers, Lexmark printers, Ricoh printers. Hardware Mobile Communications: support handheld devices such as Blackberries, iPhones, Samsung Droid. Experience troubleshooting Cisco Wireless Switches and Routers. Remote Access: Citrix Metaframe, Cisco VPN; Bomgar.
Awarded Employee of the Month in "Recognition of Outstanding Achievement" November 2004
Maintained and administer Corporate Print Server Corpprnpd01
Main role is to ensure the stable operation, maintaining, supporting, and optimizing PC, Networks and communication links for FMCNA Corporate Desktop Support Team.
Master Certificate in Service & Support, A+ Certification June, 1996
Master Certificate in Novell Master Certificate in Service & Support, A+ Certification Computers: Dell Certified: Dell Latitude laptops, Dell Optiplex desktops
Setup Presentations for Executives, during conferences
Windows 7 Enterprise, Windows 8.1, Enterprise, Windows Server 2008 R2 Enterprise, to administer corporate print server, Windows Server 2012 R2; Exchange 5.5/2000; Active Directory. Proficient with Dos; Experimented with Linux Red Hat and Caldera 2.4 Microsoft SMS Installer 2.0; Microsoft Office O365 suite, and Lotus Notes 9, Oracle products (Oracle ADI, Oracle 9, 10, 11i) Internet Explorer 11; Mozilla Firefox 37.Recovery and backup: Winternals 5.0; Ontrack Data Advisor; Veritas and Iron Mountain. Imaging Software: Norton Ghost 5.0, PQDI 4.0, Image Cast.
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