LiveCareer-Resume

lead desktop administrator resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced in leading and managing people, assessing their situations, capabilities, and problems to determine what services are required to meet their needs. Extensive computer training, including knowledge of multiple networking environments and business software packages. Excellent problem solving skills, able to professionally assess a situation, address the major issues, and make timely and smart decisions to resolve the problem especially in high stress environments. Team leadership and collaboration, strong reputation for integrity and dependability, able to focus and motivate team members producing results.

Skills
  • Process implementation
  • Risk management processes and analysis
  • Extremely organized
  • Team liaison
  • Data management
  • Group presentations
  • Customer requirement prioritization
  • Excellent diagnostic skills
  • Troubleshooting
  • Team leadership
  • Staff development
  • Self-motivated
  • Client assessment and analysis
  • Project management
  • System upgrades
  • Client service
  • Project documentation
  • Troubleshooting
  • Customer focused
  • Customer requirement prioritization
Education
Herzing University Orlando, FL Expected in 02/2019 Master : Business Administration Healthcare Administration - GPA :


  • Continuing education in Business Administration Healthcare Administration
Herzing University Madison, WI Expected in 04/2017 Bachelor of Science : Network Security - GPA :

Network Security

West Africa - ESAM University , Expected in 07/2002 Associate : Computer Science - GPA :

Computer Science

, Expected in 05/2000 High School Diploma : - GPA :
Work History
Sentinel Technologies Inc - Lead Desktop Administrator
Evanston, IL, 05/2017 - Current


  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Recommended network security standards to management.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Consistently met deadlines and requirements for all production work orders.
Sentinel Technologies Inc - Lead Computer Technician
Itasca, IL, 01/2017 - 05/2017
  • Maintained and administered computer networks and related computing environments including computer hardware, systems and applications software, and all configurations.
  • Performed data backups and disaster recovery operations for the client directory.
  • Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.
  • N.I.C (Wisconsin state agency- Wisconsin.gov.
Cambium Learning Group - Supervisor Computer Technician
Monterey, CA, 03/2014 - 12/2016
  • Respond to requests for technical assistance in person, via phone, electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Train computer users.
Raising Canes Chicken - Lead Computer Technician
Laredo, TX, 01/2013 - 10/2016
  • Redirect problem to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolution Prepare activity reports Inform management of recurring problems Stay current with system information, changes and updates Trek Bicycle by the Agency Teksystems.
Avon Products, Inc. - Senior Helpdesk Technician
Zanesville, OH, 10/2012 - 03/2014
  • Lead inputs and maintains SharePoint data for the Human Resources and Financial department.
  • Lead repairs computers with minor damage and recycles computers and printers when no longer useable or repairable.
  • Performs inspections, diagnostics, and troubleshooting of all computers.
Petit Pas Daycare - Manager
City, STATE, 08/2010 - 02/2012
  • Maintained a safe and secure play environment for seven children on a daily basis.
  • Observed and monitored children's play activities and communicated with children's parents or guardians about daily activities, behaviors, and related issues.
Floral Company - IT Specialist
City, STATE, 05/2009 - 07/2010
  • Maintained and administered computer networks and related computing environments including computer hardware, systems and applications software, and all configurations.
  • Performed data backups and disaster recovery operations for the client directory.
  • Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.
Skills
Adobe Photoshop, Agency, attention to detail, C, communication skills, Oral, Computer Maintenance, computer hardware, hardware, computer networks, CSS, client, Customer Service, disaster recovery, English, Financial, French, HTML 4 & 5, Human Resources, PHP, Information Technology, Java Programming, JQuery, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Share Point, Word, multi-tasking, network, organizational skills, Personnel Management, printers, Repairs, Research, software development, SQL, technical assistance, phone, Troubleshooting, written, Written Communication

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Resume Overview

School Attended

  • Herzing University
  • Herzing University
  • West Africa - ESAM University

Job Titles Held:

  • Lead Desktop Administrator
  • Lead Computer Technician
  • Supervisor Computer Technician
  • Lead Computer Technician
  • Senior Helpdesk Technician
  • Manager
  • IT Specialist

Degrees

  • Master
  • Bachelor of Science
  • Associate
  • High School Diploma

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