Lead Data Analyst and Reporting, 01/2016
to Current Verizon – Basking Ridge,
Owned and managed the reporting and analytics processes across all defined channel and vendors.
Analyzed workflows, standardized and streamlined processes, and automated all SQL Server Management Studio (SSMS) regular tasks to ensure workflow is more efficient and less prone to errors.
Acted as a Subject Matter Expert (SME) for data between the National Reporting data and Compliance and Security Team Gathered data requirements, identified new data sources, and maintained requirements such as reporting structure and interfaces to allow business stakeholders to measure and analyze performance and compliance.
Ensure that existing and new processes are documented.
Drive continued improvement of the data quality of the Compliance systems by performing regular quality assurance reviews of all assigned client data files and report all applicable issues to business owners for review and resolution.
Identify and quantify operational issues to enable business decisions such as temporarily suspending functionality until systems issues are corrected, prioritization and communication of issue impact and severity.
Investigate issues to determine whether it represents a data, process, or system error and, if so, take appropriate remediation actions.
Work cross-functionally as needed to understand the data captured for reports best meet the analytics and reporting needs of the business.
Made recommendations when agreements are not met in order to drive efficiency and effectiveness Develop and maintain the monthly processes to capture field mapping changes.
Used SQL Server Reporting Services (SSRS) to design and generate ad-hoc and standard reports as requested by the senior management team and other stakeholders with particular attention to agent efficiency and business service levels.
Developed and supported technology solutions using the Microsoft Business Intelligence stack (Visual Studio, SSRS, SSMS, SharePoint) Employed SQL writing to retrieve and manipulate complex data across multiple database servers (SQL Server).
Experienced in Business Intelligence and used visualization tools such as Tableau to share results with the Compliance team.
Accomplishments: Implemented standardization of the use of names, variables, code snippets, and documentation for improved maintenance efficiency.
Optimized code by minimizing hardcoded numerical constants and replace them with queries.
Processes and data that originally took a week to find and analyze can now be found within hours.
Streamlined and automated all SQL Server Management Studio (SSMS) processes are now running more efficiently.
An SSMS job with 9 stored procedures that took 4 hours to run now runs in 1 ½ hours.
Ensured that regular communication between the Compliance team and the National Reporting team so that data is always in sync and accurate.
Recognized by the IT Director of the Compliance team for being consistently promoting data quality.
Optimized queries to improve stored procedure run-time using SQL Server Query Performance.
Completed all Adhoc, Standard, Operational, and Analytical reports within the allotted timeframe.
Collaborated with management, marketing, sales, financial, and POS business users in gathering requirements and business needs to deliver reports and migration projects within schedule.
Reviewed functional and technical design documents, perform query research and analysis, optimize SQL used, and perform testing on each completed report.
Committed to tracking down the root causes of data anomalies.
Developed SQL queries using TOAD for Oracle and Teradata SQL Assistant.
Generated reports in the form of CSV files and Excel pivots using Python and Excel.
Simplified, streamlined, and automated all recurring reporting and data needs.
Migrated existing ORCA COBOL report extracts to Informatica extracts and WebReports file repository to SharePoint.
Resolved escalated complex issues within the established timeframes while providing quality customer service.
Accomplishments: Completed automation of complex reports such as FiOS, Mobile Utilization Edge Calculator, BPK VZW, BPK VZT, and AWT for multiple users from POS, Financial, Marketing, and Sales within the allotted timeframe.
Completed the query to generate the Top Selling and You May Also Like feeds as part of the Omni initiative two weeks ahead of schedule.
Helped drive up sales of devices and accessories.
Implemented the Mobile POS Utilization Report which increased iPad usage in VZW stores from 14% to 93% within the same year.
Implemented the Average Wait Time report which lowered the customer wait time from 14 minutes in 2014 down to 8 minutes in 2015.
Implemented the FiOS report which helped convert FiOS opportunities to FiOS sales.
Converted all assigned ORCA COBOL reports to Informatica, and thoroughly tested by comparing the results of the COBOL production extracts and the Informatica extracts.
Migrated the WebReports platform to SharePoint and removed all unused reports.
Improved the reporting process by creating two multi-function reporting tools (Report Maker and Report Pivot).
Completed all Adhoc and Standard reports within the allotted timeframe.
Lead PHP Developer and Technical Support, 06/2009
to 08/2012 Onimous LLC – Estes Park,
The CafeWorldBot project is a PHP web-based application that automates tasks in Zynga's CaféWorld game.
Responsibilities: Collaborated with users in gathering requirements and business needs and translated them into functional design and specifications and code.
Handled a team of 5 members, established goals, assigned tasks, and managed progress.
Developed, enhanced, and maintained the Parser, Settings, and all the plugins for each Bot variation.
Developed Oracle Express SQL queries to maintain the data for all users and the plugins.
Posted regular updates of the Bot for both test and production on the forum.
Provided support to the customers/users of the application using the forum, email, shoutbox, and live chat support.
Accomplishments: Successfully analyzed the first version of CafeWorldBot, identified areas of software improvement, researched ways to improve it and released a faster version.
Successfully led the team in releasing the second version of CafeWorldBot which is 100% faster than the first bot.
Completed development and maintenance of 11 plugins.
Completely remodeled the directory structure of the Bot according to functionality.
Successfully optimized all images using Adobe Photoshop.
Successfully satisfied customers/users with solutions to application problems.
Masters of Science: Information Systems,
May 2018 Stevens Institute of Technology - Hoboken,
NJ Information Systems GPA: 3.92
Bachelor of Science: Computer Science,
1992 De La Salle University - Manila Computer Science
Senior IT Professional with over 20 years of relevant IT experience, including years of experience as a Manager and Team Lead Involved in the Analysis, Design, Implementation, Maintenance, and Testing of different systems and processes. Worked in different facets of IT (QA, development, database, Business Intelligence, management, tech support). Varied background in Telecommunications, Pharmaceutical, Reinsurance, Financial, and Retail using SQL Server, Oracle, Teradata, and MySQL. Recognized as a significant team player who is capable of tackling issues, and provide solutions that reside well within the client's financial and time frameworks. Proactive, detail-oriented, and determined are major strengths consistently cited by managers and clients alike.
SQL Server 2012, Oracle 8i/9i/10g, Teradata, MySQL
TOAD, ODBC, SQL*Loader, SQL*Plus, SQL Server Management Studio (SSMS), SQL Server Reporting Services (SSRS), Informatica, Cognos, Tableau, Visual SourceSafe, Adobe Photoshop
Web Scraping, Exploratory Data Analysis, Visualization, Machine Learning, UML
TestDirector 8.0, Quality Center 9.1/10
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, Microsoft FrontPage, Microsoft Publisher, Microsoft Project
Windows 95/98/2000/XP/7, UNIX (AIX)
Mobile POS Award for Excellence, Verizon Wireless (2013)