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lead csr resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Very enthusiastic, goal oriented, and quick learning sales associate seeking to learn and grow in career with a friendly, professional environment.
Skills
  • Superb sales professional
  • Flexible schedule
  • Excellent multi-tasker
  • Mathematical aptitude
  • Organized
  • Detail-oriented
Experience
Lead CSR, 09/2015 to 08/2017
Circle K Stores, Inc.Fernandina Beach, FL,
  • Processed an average of 300 transactions each day in a timely manner.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Informed customers about all product lines and services offered by the company.
  • Processed all sales transactions accurately and in a timely fashion.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags. 
Assistant Manager, 04/2014 to 06/2015
Firehouse SubsBohemia, FL,
  • Processed shipments and maintained organized stock shelves.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Processed all sales transactions accurately and in a timely fashion.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Recruited, hired, developed and retained retail talent for the company.
  • Held each team member accountable for achieving brand and performance goals.
Data Input Tech, 2007 to 04/2014
Electra Food MarketCity, STATE,
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

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Resume Overview

School Attended

    Job Titles Held:

    • Lead CSR
    • Assistant Manager
    • Data Input Tech

    Degrees

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