Lead Covid 19 Security Screener Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Customer Service provider with a proven track record to show results. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

  • Service solutions expert
  • High customer service standards
  • Employee relations
  • Troubleshooting skills with an emphasis on resolution
  • Training manual contributor
  • Conflict resolution proficiency
  • Dedicated to process improvement
  • Devoted to data integrity
  • Accounting
  • Accounts payable
  • Benefits
  • Bookkeeping
  • Budgets
  • Budget
  • Business process
  • Conflict resolution
  • Client
  • Customer service
  • Database
  • Employee relations
  • HR
  • Insurance
  • Management reporting
  • Meetings
  • Office
  • Organizational
  • Policies
  • Process improvement
  • Processes
  • Sales
  • Scheduling
  • Employee Training
  • Troubleshooting
  • Security station background
  • Security procedures knowledge
Mee Memorial Hospital - Lead COVID-19 (Security) Screener
King City, CA, 08/2019 - Current
  • Completed routine and incident-related documentation.
  • Noted possible security issues and performed additional reviews.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Supervised and mentored team of 2-4 security officers.
  • Guarded restricted areas to prevent unauthorized entry.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Upheld strong customer service standards while completing screenings.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Designed action plans to respond to emergency situations.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
White Diamond Image Consulting - Operations Manager/Image Consulting
City, STATE, 11/2004 - Current
  • Improved the operational systems, processes and policies in support of the company’s mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Managed and increased the effectiveness and efficiency of support assistants, through improvements to each function as well as coordination and communication between support and business functions.
  • Organized and ran weekly, monthly, quarterly, and year end Team meetings.
  • CEO, Event, customer scheduling.
  • Developed individual program budgets.
  • Invoiced funding sources, including calculation of completed units of service.
  • Employee Training, continuous education and client expectations.
  • Maximizing sales and distribution.
  • Bookkeeping and Accounting.
  • Processed Accounts payable/Account receivables.
GENEARL ELECTRIC – GE - Customer Service Lead and Trainer
City, STATE, 09/2003 - 11/2004
  • Provided customer service to inbound customers.
  • Knowledge of multiple database systems and account policy and procedures.
  • Supported customer service team while walking the floor answering CSR questions and handling escalated calls from customers for CSR.
  • Trained new hires.
  • Provided input to update handbook on policies and procedures for our team.
  • Cross trained in additional departments to provide additional support to other teams throughout the company.
GOOD SAMARITAIN HOSPITAL - Human Resource Specialist
City, STATE, 04/2000 - 08/2003
  • Provided office support for all areas of HR.
  • Assisted with the distribution/processing of applications.
  • Assisted with orientation of new hires.
  • Provided support to patients in the Patient Relations department.
  • Ordered supplies for HR department and maintained budget.
  • Assisted with maintaining HIPPA – Health Insurance Portability and Accountability Act) regulations for annual review.
  • Maintained employee database/file and benefits database with current information on employees.
  • Including transfers and medical leave.
Education and Training
Central State University wilberforce, oh Expected in Bachelor of Science : Management Information System - GPA :
  • Cum Laude, degree has given me an opportunity to follow my corporate and business dreams. I've learned to utilize the experience full circle. Communication
  • Community Service - Meals on Wheels and clothing, food and toy drives (holidays)
  • Licensed Hair Stylist Leadership.
  • Helped establish a detailed curriculum for individuals enrolled in the Diamond Academy (Cherise B - Style Pro & Entrepreneur Program).
  • Facilitated fundraiser to raise money for CEO to take business globally.
  • (6-day Trip to Rwanda).
  • Helped establish and facilitate workshops/programs for young ladies (Ages 10 - 14) on image and self esteem Page 2.

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Central State University
Job Titles Held:
  • Lead COVID-19 (Security) Screener
  • Operations Manager/Image Consulting
  • Customer Service Lead and Trainer
  • Human Resource Specialist
  • Bachelor of Science

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