lead conversion specialist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

  • Experienced in Bookkeeping I & II, Typing, Advanced
  • Typing, Computer Operations, Word Processing I & II,
  • Business Writing, Excel, Powerpoint, Front Desk
  • Office Meetings
  • Workflow Processes
  • Clerical Support
  • Team Management
  • Staff Training
  • Patient Relations
  • Schedule Management
  • Attention to Detail
  • Event Coverage Planning
  • Call Center Operations
  • Scheduling and Coordinating
  • Event Planning
  • Team Recruiting and Hiring
  • Marketing Strategy Development
  • Internet and Email Marketing
  • Campaign Management
  • Administering Social Media Accounts
  • Social Media Content Creation
  • Client Meetings
Work History
08/2021 to Current
Lead Conversion Specialist Dairy Farmers Of America Knoxville, TN,
  • Provided direct personal care and administrative services to clients.
  • Helped train employees
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
02/2020 to 07/2021
Office Manager Robert Sanford DDS City, STATE,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Developed standard operating procedures for all administrative employees.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Worked closely with doctor and staff.
02/2016 to 08/2018
Marketing and Treatment Coordinator Lehigh Oral And Maxillofacial Surgery City, STATE,
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Laid out potential payment plans for patients.
  • Explained treatment choices to patients and helped determine best options.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors and referring office staff by closely reviewing medical charts and maintaining high levels of communication.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Marketed to referring offices
  • Set up lunch and learns between clients and doctors
  • Set up Continuing education meeting preps and lunches for office staff and doctors
  • Organized fun activities and marketing for office
  • Liaison between doctors and staff
  • Managed all social media accounts including Facebook, Twitter, and Website.
11/2014 to 02/2016
Receptionist Administrator Lehigh Oral And Maxillofacial Surgery City, STATE,
  • Scheduled patients for their next check up/ re-check appointments
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Scheduled initial and return appointments for patients, adhering to internal policies while accommodating individual customer needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scanned documentation and entered into the database
  • Obtained scanned records and uploaded them into the database
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
Expected in
No Degree: Business And Marketing
Northampton Community College - Bethlehem, PA
Expected in 2010
CDA(Certified Dental Assistant): Dental Assisting:
Lehigh Valley School For Dental - Allentown, PA,
Expected in 06/2007
High School Diploma:
Liberty High School - Bethlehem, PA,

General Studies and Business

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Resume Overview

School Attended

  • Northampton Community College
  • Lehigh Valley School For Dental
  • Liberty High School

Job Titles Held:

  • Lead Conversion Specialist
  • Office Manager
  • Marketing and Treatment Coordinator
  • Receptionist Administrator


  • No Degree
  • CDA(Certified Dental Assistant): Dental Assisting
  • High School Diploma

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