Lead Case Management Specialist Resume Example

• Soldier for Life Transition Assistance Program) SFL-TAP FTST conduct Pre-Separation Briefings, Transition Overview Courses, MOS Crosswalk Courses and Pre-separation counseling.
• Assist client as needed in preparing Individual Transition Plans (ITPs) and monitoring progress by notifying/encouraging completion of products (resume, gap analysis, etc.).
• Assist with the completion of military personnel form DD-2648/DD-2648-1 for Reserve Component, Pre-separation Counseling Checklist; and complete a CAPSTONE and meet VOW/CRS requirements for Career Readiness.
• Refer separating personnel to both on-post and off-post service providers.

• Complete comprehensive assessment within program guidelines, prepare individualized treatment plan consistent with assessments, develop client discharge plans that integrate aftercare treatment, coordinate discharge with community organizations as appropriate or required. Conducts individual counseling sessions with clients in accordance with treatment plan, prepare and conduct group counseling or therapeutic encounter sessions and enables group members to understand and accept responsibility for recovery process, and acquire necessary coping and behavior management skills. Prepares and conducts educational programs and lectures on scheduled topics related to disease of addiction; narrative progress notes, interventions, treatments, evaluations, discharge summaries, and continuum of care plan.

• Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Directed hiring and training of new licensed professional stylists to drive organizational improvements.
• Trained stylists on specific cosmetology trends and requirements for each salon service, including applicable procedures and techniques related to culture diversity.
• Actively promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
• Identified client business and operational needs and introduced services to provide solutions.
• Set, updated and enforced policies to maintain consistency and quality at all levels.