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Lead Case Management Specialist Resume Example

Resume Score: 80%

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PH
LEAD CASE MANAGEMENT SPECIALIST
Summary

Seasoned counselor support passionate about helping individuals in meeting the human and social needs through career and educational support with an interdisciplinary knowledge base; focusing on prevention as well as remediation of problems and maintaining a commitment to improving the overall quality of life.

Skills
  • Computer Skills: MS Word, Excel, and PowerPoint
  • Career Counseling
  • Plan, manage, and coordinates educational program
  • Service Oriented
  • Active Listening
  • Professional Interaction
  • Delivers training, briefing, and information with clarity
  • Problem-solving
  • Performance assessments
  • Attention to detail
  • Effective listening
  • Verbal Communication
  • Non-verbal Communication
  • Clear public speaking skills
  • Problem-solving skills
  • Interactive teaching/learning
  • Excellent reading comprehension
Experience
The Salvation Army | Temple, TXLead Case Management Specialist09/2018 - 09/2019
  • Lead Case Management Specialist provides training to staff; answers staff question and disseminates information to staff and provides input to performances evaluations.
  • Establish unique comprehensive short and long-term goals; outsources client to additional resources and maintain awareness of progress; meets regularly with clients to discuss and evaluate their progress toward self-sufficiency goals; analyzes statistical information and case outcome to ensure that recidivism is not occurring on a regular basis; attend community meetings with representatives of other agencies; assists client in locating/securing affordable housing; and completes and articulates discharge plans to clients exiting the program.
Inverness Technologies, Inc | Fort Hood, TXCareer Counselor02/2018 - 08/2018
  • Soldier for Life Transition Assistance Program) SFL-TAP FTST conduct Pre-Separation Briefings, Transition Overview Courses, MOS Crosswalk Courses and Pre-separation counseling.
  • Assist client as needed in preparing Individual Transition Plans (ITPs) and monitoring progress by notifying/encouraging completion of products (resume, gap analysis, etc.).
  • Assist with the completion of military personnel form DD-2648/DD-2648-1 for Reserve Component, Pre-separation Counseling Checklist; and complete a CAPSTONE and meet VOW/CRS requirements for Career Readiness.
  • Refer separating personnel to both on-post and off-post service providers.
Gateway Foundation | Gatesville, TXSubstance Abuse Counselor Intern10/2016 - 04/2017

• Complete comprehensive assessment within program guidelines, prepare individualized treatment plan consistent with assessments, develop client discharge plans that integrate aftercare treatment, coordinate discharge with community organizations as appropriate or required. Conducts individual counseling sessions with clients in accordance with treatment plan, prepare and conduct group counseling or therapeutic encounter sessions and enables group members to understand and accept responsibility for recovery process, and acquire necessary coping and behavior management skills. Prepares and conducts educational programs and lectures on scheduled topics related to disease of addiction; narrative progress notes, interventions, treatments, evaluations, discharge summaries, and continuum of care plan.

A'lure Family Hair Care, LLC | Temple, TXOwner/Salon Operator/manager11/2006 - 02/2017
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed hiring and training of new licensed professional stylists to drive organizational improvements.
  • Trained stylists on specific cosmetology trends and requirements for each salon service, including applicable procedures and techniques related to culture diversity.
  • Actively promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
Education and Training
Capella University | Minneapolis, MNGraduate Certificate in Counseling in Contemporary Theory in Mental Health07/2018

Contemporary Theory in Mental Health Services

  • Completed coursework in Study of theories of occupational choice and vocational development and their application to the guidance process. Identification and utilization of various types of occupational information and resources.
  • Completed coursework in Tests and measurement: Study of the selection, evaluation, administration, scoring,
    interpretation, and uses of group and individual aptitude, proficiency, interest, and other tests.
Liberty University | Lynchburg, VAMaster of Arts in Human Services Counseling/ Marriage and Family Facilitator2015
Liberty University | Lynchburg, VABachelor of Science in Christian Counseling and Psychology2013
Activities and Honors
  • Complete comprehensive assessment within program guidelines, prepare individualized treatment plan consistent with assessments, develop client discharge plans that integrate aftercare treatment, coordinate discharge with community organizations as appropriate or required. Conducts individual counseling sessions with clients in accordance with treatment plan, prepare and conduct group counseling or therapeutic encounter sessions and enables group members to understand and accept responsibility for recovery process, and acquire necessary coping and behavior management skills. Prepares and conducts educational programs and lectures on scheduled topics related to disease of addiction; narrative progress notes, interventions, treatments, evaluations, discharge summaries, and continuum of care plan. Feed My Sheep Volunteer Worker, Career/Education and Human Services Advocate March 2012 - Present Career counseling/Educational assistant, Temple, TX
  • Assists in providing civilians and veterans services in a wide variety of fields; Career and academic counseling, rehabilitation, or social work services, housing assistance, and support for families. Assists clients in identifying and obtaining available health benefits and community services. Assists clinical coordinator with conducting social and humanitarian assessments on incoming Patients to facilitate development of a comprehensive treatment plan. Assists social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Aware Central Texas (abuse and violence volunteer training), Outreach and May 2015 - 2017 Special Events Volunteer, Belton, TX COMMUNITY INVOLVEMENT March 2012 - Present
  • Social and human community services, Feed My Sheep, Temple, TX
  • Homeless Alliance Volunteer Facilitator, Feed My Sheep, Temple, TX
  • Special Events, Aware Central Texas, Belton, TX
  • Vocational Rehab Training, Veterans Affairs Volunteer Services, Temple, TX
  • American Red Cross, Central Texas, Veteran Affairs Volunteer Services American Counseling Association American Red Cross National Council for Behavioral Health August 2015 - Present Cleveland Mediation Training Center July, 2019 - Present
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    Resume Overview

    Companies Worked For:

    • The Salvation Army
    • Inverness Technologies, Inc
    • Gateway Foundation
    • A'lure Family Hair Care, LLC

    School Attended

    • Capella University
    • Liberty University

    Job Titles Held:

    • Lead Case Management Specialist
    • Career Counselor
    • Substance Abuse Counselor Intern
    • Owner/Salon Operator/manager

    Degrees

    • Graduate Certificate in Counseling in Contemporary Theory in Mental Health
      Master of Arts in Human Services Counseling/ Marriage and Family Facilitator
      Bachelor of Science in Christian Counseling and Psychology

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