lead cake decorator and bakery production worker resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Diligent, hardworking and customer oriented. More than a decade of experience in customer service and team building environments. Solid team player with good communication, administrative background, multitasking and problem-solving abilities. Basic repair and maintenance knowledge with strong commitment to showing up every day ready to work hard and contribute to business success. Looking forward to working for a company to not only grow with but continue to learn from everyday.
Skills
Equipment Mastery
Customer Service
Friendly, Positive Attitude
Product Testing
Machinery Calibration
Quality Assurance
Relationship Building
Critical Thinking
People Skills
Work Ethic
PPE Use
Basic Math
Computer Skills
Organizational Skills
Team Building
Problem Resolution
Reliable and Trustworthy
Shift Scheduling
Goal Setting
Attention to Detail
Flexible Schedule
Issue Resolution
Experience in Leadership
Experience
Lead Cake Decorator and Bakery Production Worker, 03/2020 to Current Meijer, Inc. – Florence, KY,
Collaborated with team members to synchronize and maintain material flow.
Consulted work orders and job instructions to verify proper processing for each job.
Troubleshot and resolved issues occurring during production.
Decorated cakes for special occasions, showers, birthdays and christenings.
Assisted customers with planning cake vision, including color, theme and size.
Answered phone calls, put in orders and handled customer disputes or complaints.
Cleaned display cases, utensils and working spaces to keep sanitary work environment.
Coordinated supplies, placed orders and managed stock on hand for bakery.
Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Stocked shelves and ordered inventory when product stock became low.
Customer Service Team Leader, 07/2017 to 12/2019 Rink Management Services – Romulus, MI,
Assisted with recruiting and hiring perspective candidates.
Motivated teams by recognizing and rewarding excellence.
Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
Trained new employees on company customer service policies and service level standards.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Volunteered to handle complaints and issues for manager during busy time periods.
Assisted customers by answering questions, addressing concerns and providing current account information.
Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Protected payroll operations and maintained employee confidence by keeping information private.
Identified, researched and resolved issues with hours worked.
Received, filed and processed paperwork and documents for on-boarding employees.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Assisted superiors with scheduling associates weekly.
Assisted superiors with correcting and investigating time clock punches.
Cultural Ambassador, 06/2017 to 07/2017 Magnolia Bakery – Chicago, IL,
Trained newly hired associates on the roots and culture of Publix Supermarket.
Spoke of the values and history of Publix.
Created everyday scenarios for new associates to perform in class.
Facilitated work books/ name cards/ pencils/ lunch, for associates attending class.
Trained newly hired associates on the importance and values of customer service.
Educated associates on the plethora of benefits Publix provides.
Created a pleasant, informative, and fun experience for newly hired associates joining the workforce.
Customer Service Staff Member, 06/2015 to 07/2017 Publix Supermarkets Store – City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered incoming telephone calls to provide store, products, and services information.
Answered inbound calls, chats and emails to facilitate customer service.
Trained new employees on procedures and policies to maximize team performance.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Upheld privacy and security requirements for customer information.
Counted and balanced cashier drawers.
Cleaned and stocked front-end areas with register tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues with cash registers, card scanners and printers.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Balanced daily cash deposits and vault inventory with zero error rate.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Prepared and checked cashier register tills.
Organized cash movements between offices and to or from banks.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Cashier, 05/2012 to 11/2013 Publix Supermarkets Store – City, STATE,
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts, and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Inspected store products for damage and obtained item replacements for customers.
Verified customer age requirement for alcohol or tobacco purchases.
Answered customer questions, provided store information, and directed customers to designated store areas.
Recommended complementary and discounted items to customers to increase sales.
Front Service Clerk, 06/2010 to 05/2012 Publix Supermarkets Store – City, STATE,
Assisted customers with getting groceries loaded in vehicles.
Collected empty carts and returned each to store to minimize loss and damage to store property.
Cleaned up spills, collected trash and swept and mopped floors.
Retrieved carts from returns and parking lot.
Checked prices and pulled product for customers.
Faced merchandise in freezers and shelves for display.
Identified and quickly handled spill clean-up.
Notified management of customer or employee accidents.
Education and Training
High School Diploma: , Expected in 05/2012 to St. Petersburg Catholic High School - St. Petersburg, FL, GPA:
Associate of Arts: , Expected in to St. Petersburg College - St. Petersburg, FL, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.