Forward-thinking leader with progressive twenty-three-year career in management and performance improvement seeking Consultant role leveraging MHA (completion early 2021). Collaborative team leader and player adept at assessing client potential, creating and implementing strategic plans to achieve high potential. Eager to grow and learn. Success in leading teams and collaborating. History of driving financial improvements and revenue (25% increase in production during first 9 months) while delivering high-quality patient care and provider relationships. Dedicated to providing innovative solutions to organizations. Proven history identifying process breakdowns in production, collections, and cash positioning process. Established success and experience metrics for tracking progress. Determined to use background, and further educational pursuits, on a broader scale, in a consultant role helping dental practices prosper.
- Assess Needs and Implement Solutions
- Clinical Operations Redesign
- Maintain and Exceed Self-managed Goals
- Ability to quickly Build Rapport, Relationships, and Trust
- IS Implementation
- Excellent and Proactive Communicator
- Process and Quality Improvement
- Passionate about Meaningful Growth
- Consulting
- Complex Problem Solving
- Business Development
- Data Analysis and Data Mining
- Project Management
- Compliance
- Understanding of Lean and Six-Sigma
- PowerPoint / Excel / Word
Suffern, NY, 04/2021 - Current
- QC for IS implementation guide. Corrected inconsistencies, and streamlined from consultant standpoint.
- Researched, analyzed, and projected market data for potential markets, creating 2,000 contacts for marketing
- Created Competitive Analysis and Competitive Reference Cards for sales and consultants.
- Collaborated with multiple teams to create improved implementation processes
- Participated in demos for existing and new clients
- Used critical thinking to problem solve, evaluate, and make decisions working within tight deadlines in fast-paced atmosphere
- Tracked and managed multiple client issues simultaneously
- Learned client-facing and back-end IS systems (multiple) quickly
City, STATE, 03/2017 - 04/2021
- Initially hired as consultant. Assessed practice financials, care processes. Developed plan for production and quality improvement. Advised and lead owner to make staffing, financial, and process changes for short and long-term improvement. Implemented new plan including deliverables.
- Analyzed data trends, alert patterns, and key performance indicators and made changes accordingly.
- Streamlined billing process increasing AR collection time by 20%
- Implemented software for client engagement and feedback
- Formed and reorganized management, systems, and business operations for efficiency and profitability.
- Trained dental employees regarding quality metrics
- Increased production by 25% in first 9 months while maintaining quality care, and increased patient satisfaction
City, STATE, 06/2016 - 03/2017
- Worked with team to improve patient care processes eliminating scheduling waste
- Consulted with Dentist and made recommendations for business plan. Identified production growth potential and created plan for 10% additional revenue
- Assessed collection policies, created and implemented new billing system reducing AR collections time by 15%
- Improved patient communication process and implemented software change
City, STATE, 01/1997 - 01/2016
- Coordinated function of practice and consistently looked for ways to improve, analyzed key performance indicators to find and implement system improvements
- Managed all aspects of growth, client satisfaction, referral relationship metrics, and technology upgrades/implementations
- Unique perspective: Ability to see from owner's, practice manager's, and patient's point of view
- Responsible for training current and new staff regarding client communication software, financing options, and production/collection metrics
- Managed and implemented process flow systems increasing efficiency, and surpassing production/collection goals
- Partnered with practice consultants to create and implement three-year plan for efficiency, quality, and profitability leading to production increase of 15%
American College of Healthcare Executives
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Resume Overview
School Attended
- Queens University of Charlotte
- University of North Carolina
Job Titles Held:
- Lead Business Developement Assistant (EXTERN)
- Practice Administrator
- Lead Practice Administrator
- Practice Administrator/Co-Owner
Degrees
- Master of Health Administration
- Bachelor of Arts
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