Experienced IT resource with 13 years design and development utilizing multiple disciplines to include; midrange programmer, web programmer, systems analysis, business analysis and business administration in support of new product development, maintenance and implementation.
Promoted to Systems Analyst after 2 years of employment. Promoted to Business Administrator after 3 years of employment. Transitioned to Business Analyst after Banta was acquired. Awarded discretionary bonus for efforts on one project with 100K dollars saved in contractor costs eliminated in one quarter. Promoted to Senior Business Analyst after 2 years with RR Donnelley as part of company assimilation of multiple acquisition positions. Given responsibilities of Lead Business Analyst for key web development effort for new product launch, PIVOT. Product was successfully launched on schedule. Tasked by Senior VP of IT 2 years later to support struggling product launch which put top 5 client at risk. New product launch and relationship was saved within 3 months and received another discretionary bonus for the efforts.
Managed road map for product design and development. Collaborated with product and engineering team members to define and develop new product concepts. Coordinated with QA testers for end-to-end unit testing and post-production testing. Subject matter expert for tax document electronic deliver and email services offered through PIVOT platform.
Gathered and documented requirements for 4 major releases of the flagship web application, Custom Point. Heavy emphasis on mailing list acquisition, cleansing and utilization of mailing output. Integrated campaigns to support multiple delivery mechanism beyond print to include email and web (through PURLs). Subject matter expert for application delivery of mail services.
Provided solution architect team services for onboarding large deal accounts onto RR Donnelley platforms with primary focus on CustomPoint. Elicited large deal account requirements for proper implementation and delivery of services provided with success for multiple high value accounts.
Supported IT Manager with business related activities. Achieved high level of success managing portfolio of department applying skills estimation, impact evaluation, risk evaluation and project priority management. Implemented time reporting within department allowing management to identify value and appropriately allocate resources during budgetary cycles.
Gathered requirements from internal and external customers for multiple applications to include order management, inventory management, manufacturing, reporting. Created technical documents for implementation by programming team and supported development and quality assurance throughout the SDLC.
Created/Modified applications on AS/400 system using RPG. Primary focus was on Order Applications integrated with client management, client input files, client interfaces for taking orders with integration to manufacturing and fulfillment system. Established as a go to resource with diverse education fulfilling requests to maintain RPG II, C+, RPG III, and Java code basis. Developed from scratch Base64 encoding/decoding algorithm in RPG language for AS/400 to Web interfaces. Became a leader/mentor for team programmers transitioning from RPG III to RPG IV ILE.
Emphasis in Business Administration with coursework in Marketing to complete hours required for graduation. Completed about a year of additional class hours than a traditional business administration student because of transfer requirement from Fox Valley Technical College with AS degree in Computer Programming / Systems Analysis. Foundation in business law courses provide a unique perspective on projects related to compliance with ability to research and determine impact of laws on product development.
Emphasis in midrange computing and PC programming with coursework in RPG, SQL, CLP, Systems Design, Database Design, Networking along with PC programming courses in Java, Visual Basic (Intro, Intermediate, and Advanced), and C++. Completed additional 20 hours of coursework because of changes by school and an inability to complete previous requirements due to lack of enrollment at the college for mainframe programming. Graduated with honors.
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