Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Born leader and Proficient Budtender delivers accurate information on strains, effects and uses to recreational and medicinal customers. Trusted key holder and money manager with 2+ years of experience. Accurate and efficient salesperson with good multitasking and problem-solving abilities. Extensive experience in inventory management and shipment processing. Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Excellent interpersonal, communication and time management skills. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Reliable and upbeat budtender, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and store structure. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Efficient and industrious individual dedicated to driving optimal customer satisfaction!
- Customer Service
- Organization
- POS Software
- Brand Promotion
- Team Supervision / Staff Support
- Reliable and Responsible
- Time Management
- Verbal and Written Communication
- Product Knowledge
- Inventory Management
- Communication
- Adaptable and Flexible
- Attention to Detail
- Team Leadership
- Policy Development and Enforcement
- POS Terminal Operations
IB and AP Student 2008-2012
Honor Roll 2008-2012
AVID 2008-2012
DECA 2009-2012
Freehold, NJ, 11/2017 - Current
- Weighed, prepared and packaged different types of products.
- Restocked supplies and arranged displays.
- Cash handling / cash deposits /Blueline/ Change orders
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Metrc / monitoring patients
- Inventory control
- Creating products new or returning deliveries
- Completed all point of sale opening and closing procedures, including counting contents of cash registers
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Coached sales associates on product knowledge by using short quizzes
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted business strategy by implementing improvements based on guest feedback.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Fort Worth, TX, 02/2014 - 10/2017
- Operated power tools with safety precautions and protective personal equipment.
- Collaborated with field technician to maximize efficiency and follow installation technique.
- Completed job documentation and conveyed final report to field technician.
- Prepared job site for set up and tear down with appropriate supplies and materials.
- Managing a crew / delicate daily tasks
- Interpreted work orders and read print drawings to review specified results with client.
- Communicated project timeline to consumers and supervisors to maintain on-time delivery.
- Educated consumer on multiple service categories to upsell products.
- Followed established job site safety regulations and maintained safe and clean work area.
- Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
- Monitored tool and equipment condition and arranged repairs as needed.
- Read and interpreted blueprints and construction documents to determine project directives.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Planned and executed work with proper tools and materials to maximize efficiency.
City, STATE, 01/2013 - 06/2014
- Checked orders and routes before setting off on deliveries.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Worked overnight shifts during peak periods to meet coverage needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Created and submitted delivery and DOT logs.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
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School Attended
- Smoky Hill High School
Job Titles Held:
- Lead Budtender
- Window and Door Installer
- Delivery Driver
Degrees
- High School Diploma
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