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lead behavioral tech resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Skilled Behavioral Health Tech proficient in best practices and requirements of behavioral health programs, as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.

Skills
  • Group facilitation
  • Housekeeping skills
  • Security monitoring
  • Food preparation and handling
  • Admissions intake
  • Records management
  • Emergency Response
  • Incident reporting
  • Log updating
  • Tracking client progress
  • Patient Health Education
  • Ability to type fast
  • Understanding of insurance options
  • Leadership
  • Supervision
  • Customer service
Experience
9/10/21 to Current
Lead Behavioral Tech Presbyterian Homes & Services Andover, MN,
  • Created multidisciplinary treatment plans for patients with other service providers and professionals.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Completed daily client rounds and tracked client movements.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Educated clients on important life skills, including housekeeping and food preparation.
  • Assisted with execution of client activities, support groups and field trips.
Dec to 09/2020
House Manager Speedway Motorsports, Inc. Tolleson, AZ,
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Researched and planned fun activities that would be enjoyable for both residents and guests, including.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
02/2017 to 02/2018
General Laborer Cache Creek Casino Resort Brooks, CA,
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Performed repetitive assembly tasks using hand and power tools and automated equipment.
  • Collaborated with team members to complete tasks and meet tight deadlines.
  • Troubleshot tool malfunctions and executed swift repairs to reduce downtime.
  • Installed bracing, padding or strapping to prevent shifting or damage to items being transported.
  • Transported, measured, cut and installed materials.
  • Adhered to all OSHA operating and safety standards and company policies, rules, regulations and procedures.
  • Operated air, electric and pneumatic drills to perform light fabrication for product sub-assembly.
  • Participated in company training sessions to improve skills and boost knowledge.
  • Reported safety violations to supervisor to reduce risks and accidents.
  • Read written instructions carefully and communicated with team members clearly to promote workplace safety.
02/2016 to 02/2017
Waitress Hooters City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Increased sales of high margin menu items through effective upselling.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education and Training
Expected in 2012 to to
High School Diploma:
Family Christian Academy - Knoxville, TN,
GPA:

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Resume Overview

School Attended

  • Family Christian Academy

Job Titles Held:

  • Lead Behavioral Tech
  • House Manager
  • General Laborer
  • Waitress

Degrees

  • High School Diploma

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