lead bdc representative resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

  • Retention strategies
  • Account servicing
  • Revenue Generation
  • Staff Training
  • Lead prospecting
  • Network development
  • Customer Relations
  • Product promotions
  • Account development
  • Strategic Planning
  • Customer service
  • Collaboration
  • Teambuilding
  • Written Communication
  • Responsible
  • Clerical
  • Computer skills
  • Excellent work ethic
Work History
Lead BDC Representative , 08/2020 to Current
Unity Health InsuranceWi, WI,
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Provided exceptional service with knowledge of all products and services.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
Customer Service Representative, 11/2018 to 03/2020
Lithia MotorsHermosillo, CA,
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Responded to customer inquiries via phone, email, and web-based platforms.
Account Specialist(Data Entry) , 01/2017 to 02/2018
Windham Professionals Inc.City, STATE,
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Added documents to file records and created new records to support filing needs.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used Microsoft Word and other software tools to create documents and other communications.
BDC Lead , 03/2016 to 01/2017
Nissan Of Great NeckCity, STATE,
  • Coached team members in techniques necessary to complete job tasks.
  • Led team of 10 members while providing exceptional customer service.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Bachelor : Health Information Business & Technology , Expected in 05/2015 to Plaza College - Forest Hills, NY

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Resume Overview

School Attended

  • Plaza College

Job Titles Held:

  • Lead BDC Representative
  • Customer Service Representative
  • Account Specialist(Data Entry)
  • BDC Lead


  • Bachelor

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